Responding to a Complaint or Petition. My fianc and I are well educated individuals and are absolutely sick at ourselves for getting suckered into this whole deal. Reading further into the many pages of documents that we had signed off on we find out that the plan had to be cancelled within 5 business days. We will not pay anymore maintenance fees and will not return to any Sunset Property. At this point I asked them to put away the marketing material and let's review the contract line-by-line so I "understand what you are selling". We couldn't use the 2 weeks concurrently (travel w/family). How To Cancel Royal Holiday Club Timeshare? Then she had someone call me to close the deal. How to Get Rid of Cancun Palace Resorts Timeshare? While staying at the all-inclusive hotel we booked in cash only cost about $1000 for the whole week for the two of us. They are Unethical, dishonest and should be put out of business. How To Get Out of a Hilton Grand Vacations Timeshare? I understand that my permission described overrides my listing on any state or federal Do Not Call list and any prior listing on the Do Not Call lists of our partners. I will continue contacting appropriate websites and agencies to present and/or post my case and the ongoing issues I have with Sunset and their goal to keep our money. Get Rid of Timeshare Without Ruining Credit? Not much else he can do he says. XChange is a subscription-based clearinghouse of state court information. There is nothing stated in the contract The initial contact who pose in FB as a supervisor in a Cancun resort blasted me with abusive text for not pursuing the offer. Refer to ARTICLE 99 - I was scammed by Sunset and would like to recover my USD 3, 000. looking for group to file For example, they may tell you that the resort is about to be sold and if you dont buy a timeshare now, youll never be able to come back. Timeshare exit organizations thrive to exonerate you of your timeshare contract by speaking with your developer on your behalf. What a rip off and that's before considering the "membership fee" which varied but I had them down to $4000 for 10 years. The Sunset Group is a scam. I asked for the details of multiple travel destinations package. After this threat of not issuing a refund, I filed a dispute claim to my credit card visa and submit all the documents that were needed including the cancellation letter that I handed to them .. Case #PSC 1701479 The lawsuit claimed that Sunset Group lured people in with promises of a free vacation, only to then try to sell them a timeshare. However, we were unable to discover anything online relating to pending litigation against Sunset Group. Make certain to archive all that and counsel a lawyer assuming you have any inquiries in route. If there is somesort of class action please count me in. I would very much like to escalate this and would be willing to be part of a class action suit, but I don't know where to go from here. Sunset World Resorts & Vacation Experiences. As a result of this failure, we have not been able to exercise the membership privileges promised to us. 3. As the caller went on and on about this great deal, I googled them and page after page there were sites, like this, exploiting them for what they are. Or tell them to hold on for a minute and use a cell phone to call your accountant or tax-professional. email: gatorpachris@hotmail.com, just got a call from them..there number is [protected] and the manager is named nelson..they were offering an 80% off on my wife for a vacation..good thing my wife is not at home and i'm the one who answered there call..i turned them down telling them that i can't decide yet and i need to talk to my wife..the guy is a filipino..i knew that cause i too am a filipino and he keeps on talking filipino dialect when he knew that i'm from the philippines..when he knew that i can't decide, he abruptly put the phone down..and because i feel bad of what he did, i tried to open my computer to see there website and file a complain on there customer service..but this is what i saw..a lot of complain and soon i realize that good thing i didn't fall for this scam..thank you all for posting this..you did really help a lot..just a simple advice, see more details before you decide..they are good, very good..but too good to be true..(Mr. J from California). Sunset Group - Royal Fishermam, Playa Del Carmen Mexico BUYER'S BEWARE ! They did honor the initial agreement and pay for the SUV rental, and our transportation to and from the resort. The second was - they would keep our deposit as the activation fee and gives us 20 extra corporate weeks and a paid membership for two years with Ice Gallery, which is suppose to be worth thousands according to them. I got all my $22, 275 Full amount back to my account I was so happy that I filed the dispute and got my money back . Possibly the attorney General also! I got a kick out of the Bilingual such & such agency for consumer complaints that was staffed by Spanish-only speaking staffers; not too helpful given my pidgin Spanish. They showed us 1 great looking room, but would not allow us to randomly select an empty room in the building to check. An accreditation and positive rating with the BBB, The organization has been around for a considerable length of time, A real office address rather than only a PO box. And they have right of refusal if the owner tries to sell it themselves. These companies specialize in helping people just like you get out of their timeshare contracts. At the end of the day, staying at an all-inclusive private residency 1week that they say I would 'own' would cost $971 maintenance fee + $99/pp/pd x 2 people x 7 days = $2357 not including any trade fees. We have the same story as you. There is a big rip-off scam going on and the company is using a lot of different names to lure innocent people to sign with them. If youre stuck in a Sunset Group timeshare contract, youre not alone. Cancel RCI and Interval International Membership? This never happened, so we wrote several additional emails to this firm. Although this may save you money and hassle, many times these negotiation services are very expensive and there is no guarantee they will be able to help you. zillayh@gmail.com, We are also victims of Sunset Group. The whole thing is a rip off as far as I can tell and very stressful for anyone. Hopefully USA will read all of these issues; FBI please help . The company takes great pride in taking care of all your needs before, during, and after your stay. Did they finally move on? I got a call for a Jose Aguirre, who said he represented the Corporate Membership Services and the legal department. The lawsuit was seeking refunds for all people who had purchased a Sunset Group timeshare. This is multiple scenarios with the same story. Sunset Solutions Group consumer reviews, complaints, customer service. http://www.timesharescam.com/timeshare-complaints-resorts-black-list/6-royal-elite-sandos-timeshare-complaints/, I know how you feel, and it seems like this is a common problen in Mexico. We liked going out & trying different restaurants. This will surely increase the credibility of your complaint. It has now been almost 5 months and I am losing faith they will ever pay me back. While its difficult to track down data on the best way to get rid of a Sunset Group timeshare, you do have choices. Here are a few different tips to remember so you keep away from comparable scams from here on out: Try not to hire organizations with a poor online presence, particularly if they dont even have their own website. It does not say what "services" are. Hopefully one day their tactics will end, I meant they are professional scammers. Sunset Group, Customer Service Center - csc@sunset.com.mx. The lawsuit claimed that Sunset Group lured people in with promises of a free vacation, only to then try to sell them a timeshare. We received our "free trip" tickets but ended up not even using them because departure times and actual trips were so limited compared to what they showed us at the airport. They accepted this and said they would process the paper work and credit our accounts. The whole ordeal took over 6 hours, surrounded by multiple sales staff taking turns talking to us. Business Profile Sunset Solutions Group LLC Collections Agencies Contact Information 200 E Arrowhead Dr Ste 5 Charlotte, NC 28213-6465 Visit Website (980) 938-5562 12 10 complaints closed in. The lawsuit claimed that Sunset Group lured people in with promises of a free vacation, only to then try to sell them a timeshare. Update question - did they finally stop calling? This dropped to around 38 thousand when we were told they would purchase a U.S. timeshare we had for 30 thousand dollars. We did not find any evidence of an official exit program with Sunset Group, but most timeshare companies do have such programs set up. We are seeking an immediate cancellation of our membership, and an immediate refund of all monies paid, for the following reasons: How To Cancel Holiday Inn Club Vacations Timeshare? We protect your data. I politely declined the offer. 1. Thank you for your time and if anyone has any further suggestion regarding how to solve this, please let me know. jeannette in Canada, refer to my post to CHELLE E28 RE: Article 99 of FEDERAL CONSUMER PROTECTION Mexico On 03/31/2021 ALEXIS MILLER filed a Personal Injury - Motor Vehicle lawsuit against SUNSET AUTOMOTIVE GROUP INC. I did hire a lawyer cost around $4000.00 he sent letters to the agency with little response. One of the main reasons people want to get rid of their Sunset Group timeshares is because of the high-pressure sales tactics used by the company. The plaintiff is . However, you may still be able to get out of your contract by exercising your rights as a consumer. I emailed the contract attorney that was at the meeting to inform him of our decision to cancel and if I sent an email was it legal and he said it was and there would not be a problem. This review was chosen algorithmically as the most valued customer feedback. They said that they needed some business write offs for their firm. On September 5, 2007, we notified Patricio Muldowney, a sales manager at Sunset Fishermens, of our intention to exercise our rights and cancel our contract within the 5 working days provided under Article 56 of Mexican Federal Consumer Protection law. I keep calling but to no avail. Thanks! There are several such practices to be aware of when youre looking to cancel Sunset Group timeshare. If there is a lawsuit please let me know, I was a victim too. This seemed very odd since they did purchase this timeshare from us, then sold it back to us for one dollar. We are rather disgusted with Sunset and would like to chat with any/all about this. Two of the biggest to watch out for are up-front fees, or on the other hand cold calls from a company you never gave your info to. Despite the fact that they practice things like this, it is feasible to discover a reputable timeshare release business with a track record of success in freeing consumers from their contracts. This is not accurate since a variety of issues could prevent you from leaving your contract, no matter how much you pay them. This deposit, which we didn't even realize was being applied to a credit card that they apparently opened for us. At the airport they offered us nice rental SUV for the whole week for $99 if we would tour the "hotel". Timeshare vendors often encourage people to go to a timeshare sales presentation by offering incredible prizes if they stay the entire presentation. http://www.timesharescam.com/timeshare-complaints-resorts-black-list/6-royal-elite-sandos-timeshare-complaints/ There is equity in the "purchase". It all started the moment we stepped off of the airplane in Cancun, Mexico. They had already charged my credit card for the deposit. A scam is an unlawful plan intended to swindle you out of your cash. Search Close. They got me too. Something else to remember is that anything that sounds unrealistic most likely is. They gave us 4 of those worthless vouchers for Sandos resorts which are also worthless. She then offered "free tickets" to area attractions (deep sea fishing, theme parks, snorkeling, diving, etc) if we would attend a 90-minute presentation over lunch the following day. As weve stated, most timeshare companies do have exit programs set upits in their best interest to help you cancel so that you dont end up filing a lawsuit or writing negative reviews online. The lawsuit also claimed that Sunset Group uses high-pressure sales tactics, and that people were not given enough time to read the contract before being asked to sign it. Were eager to assist in any capacity we can. Sunsetworld Resorts, did you find out the other locations of their hotels prior to this? There are other, more trustworthy organizations out there that can assist you with dropping your timeshare contract. 10 Lote 13-B, Zona Hotelera, Fraudulent charges on credit card and fraudulent timeshare contract. I'll never agree to waste a full day of my vacation with these scammers again. We would alert against working with companies that have been known to scam individuals. After a lengthy and compelling presentation given by Jose Luis Hernandez and Patricio Muldowney, my wife and I agreed to purchase a membership. Mar 30, 2006. In one lawsuit, a class-action was filed against Sunset World Resorts & Vacation Experiences, alleging that the company engaged in bait and switch tactics. This may also include calls and text messages to my wireless telephone numbers. Author of the review. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Our story is similar only we were foolish enough to pay in full and at our first opportunity to use the resort we were refused a reservations with over six months notice. We were well within our 5 business day window. The Better Business Bureau is an extraordinary method for checking the legitimacy of an organization. Im praying one day there will be a law suit against them. However, according to a past lawsuit filed by the Welk Resort, here it is mentioned the company would charge fees of $5,000 or more for their services. While Sunset continues to argue their case to illegally keep our money during negotiations with PROFECO, we are continuing to present justification to prove our point of Sunset's failure to uphold the terms of our contract (clauses 12, 13 and 14) and the fraudulent means they have taken to maintain this position. They have an office in Miami - which they do business from there. This website exists because there are so many businesses just like Mexican Timeshare Solutions, and we wanted to make it easier for you to locate extra alternatives. Others have said that. Well! We also suggest never working with an organization without first having everything recorded in an official agreement. Some of them even claim that they can assist you with canceling your timeshare no matter what the case may be. The Sunset Group is headquartered in Miami, FL but owns and/or manages properties in the Quintana Roo region. While assessing an agreement, watch out for any irregularities, as they might highlight a scam. I am sorry they stole your money, scammed you, but am glad that you are warning people, like me. Assuming youre determined to go the Do-It-Yourself course, realize that it will probably be a long and troublesome interaction. Legitimate Exit Companies that Buy Timeshares? I'm in the process of calling the BBB and seeing what they can do. Big lie. This scammers has to stop. #5. I am writing this complaint to warn every potential buyer of this horrible business and to hopefully bring total resolution to our experience. If youre now regretting your purchase, there are a few things you should know. Timeshare exit companies attempt to absolve you of your timeshare contract by talking with the resort on your behalf. In the event that something in the arrangement is not exactly right, explore what the genuine arrangement is to determine if its truly advantageous for you. you paid 22 275, how many weeks and were you non the platimun plan? We attended the presentations just to get the freebies, , after 4 hours, we started to get a little frustrated, we just wanted to go out of there, we didn't care about the free gifts anymore, the swore the product they were selling wasn't a timeshare, but pretty damn sure it was. I forwarded all calls from agency to the lawyer. I wanted to see what they were required to provide to us in the contract. It was very overwhelming and confusing. - Tom D. We purchased our Sunset Fisherman's timeshare 10 years ago, my daughter and son-in-law also bought when we did. has a reference to a class action law suit filed in 2017 Now the Sunset Group threatens us with a collection agency and is attempting to ruin our credit. The summons is a notice served on a person to let them know that a complaint or petition has been filed against them. Welcome to Sunset Properties Group! Billing discrepancies of not charging the biennial maintenance fee when they had the credit card info on file and were charging monthly payments and then charging us a late fee. Have not heard much and really do not want to deal with it, still burns me. The Judge overseeing this case is EDWARD NICHOLAS. We should have known when she asked for a $40 deposit that would be returned to us upon completion of this presentation that something was up. I am so furious right now AND IT SPOILS ALL THE 15 YEARS OF GOING TO SUNSET FISHERMEN! Since I was not conned into buying the travel package, I can not confirm that each of those properties are complicit with this apparent scam. Hi! At the bottom of our most recent maintenance invoice (doubled for updating property) purposes, there is a statement: "would you like to stop paying maintenance fees? I am sure this will cause them to threaten a law suit and other tactics. This is usually the most difficult route, as most people are not familiar with the process and it can be tough to find a buyer. We have tried many times now to practice their "Buy Back" option which was promised to us on their presentation when we purchased. Once we initiated the contract dispute / cancellation, we were told that the RIMC fee would be refunded but after 2 unauthorized attempts to charge our credit card, I am leery of providing that information to them again. Get Rid of Timeshare Inherited from Parents? We use cookies to give you the best experience possible. We did not buy the all-inclusive. As multiple issues became apparent with our contract, we referred back to pages 5-6 regarding clauses 12, 13 and 14 that paraphrased states "Failure on the part of the "Promoter" to provide the service means the penalty is then that the "Promoter" is obliged to reimburse all amounts paid by the "Member" for the undelivered services. As weve stated, most timeshare companies do have exit programs set up its in their best interest to help you cancel so that you dont end up filing a lawsuit or writing negative reviews online. We were told that we had time to cancel if we changed our minds so that made us feel somewhat better. Business Profile Sunset Group Travel Club Contact Information 13611 s Dixie Hwy Ste 109 Miami, FL 33176-7262 Email this Business (908) 964-5967 Customer Complaints 18 complaints closed in. Average Cost to Get Out of Your Timeshare? Unfortunately, the stay there started off with a sales pitch to upgrade to this destination. After all, they claimed it only went up in value and I was willing to agree in-writing to sell it back to them AT-COST if I ever decided I didn't want it. If youve been a victim of wrongdoing by a company like Sunset Group, continue reading to learn more about what you can and should do to protect your rights and get compensated for your losses. The second most common complaint is that Sunset Group uses high-pressure sales tactics. After years of going we were surprised about 4 years ago and taken to Tres Rios for our week because of renovations at Sunset Fisherman. . I asked that if I decided I didn't like the "private residency" after using it a year or two from now, and since they claim these "private residencies ONLY go up in value" would they agree to buy it back from me at the same cost I paid. Thanks. Never spoke to them before. It does not guarantee any level of quality of the room. Some of them even claim that they can help you with dropping your timeshare regardless of what the case might be. Timeshare Compliance claims they provide timeshare exit services for frustrated timeshare owners who want to get rid of their timeshares. Lie #3. Janet in Vancouver. The Better Business Bureau is a great way to check if a company is reputable. We were at this so called "90 minute presentation" for the entire day, almost 8 hours! There are other, more reputable companies out there that can help you cancel your timeshare contract. by consumers, for consumers. MyTimeshareExitReviews.com is not a law firm or has any affiliation with a law firm. The problem we encountered was our credit card charges were never reversed so we wrote the Sunset group and requested refunds. We strive to be the trusted resource you can count on in the most important . How did it turn out for you guys? If your developer doesnt offer an exit program, you still have other options for getting out of your contract and moving on with your life. Although there are many different types of scams, they all share a common goal: separating YOU from YOUR MONEY. Try Profeco, and don't take no for an answer. There are no reviews yet. I understand that my permission described overrides my listing on any state or federal Do Not Call list and any prior listing on the Do Not Call lists of our partners. 2. Sunset World Group is a family-owned Mexican company and a leader in the hospitality industry, offering authentic and unforgettable vacation experiences in Cancun and the Riviera Maya. The company has been doing business since 2012, concentrating on cancelling your mortgage balance and timeshare maintenance fees. www.sunsetscam.com 4. Or you can fill out or form on the right side of the page. I have been trying for months to speak with someone on the phone. The biggest reason we started our review website is to bring awareness of the many timeshare exit scams. Is there any legal action being taken against the Sunset Group? One common complaint against Sunset Group is that they make it very difficult to cancel your membership. Unfortunately, we couldnt find anything on the internet about an active lawsuit against the Sunset Group. Write a review Sign in. Scammers will utilize double dealing, or bogus notions, to attempt to take your own data or hard-made money. This dropped to around 38 thousand when we were told they would purchase a U.S. timeshare we had for 30 thousand dollars. 1. 2. Make sure to do your research on any company youre considering working withcheck their reviews and make sure theyre properly accredited. I did talk to the Tourist Police & a couple of quasi-consumer agencies the next time I was in Mexico, but everyone was extremely not helpful. We then informed Mr. Hernandez of our intention to exercise our rights under Mexican law and cancel our contract. Same happened to me in Playa del Carmen. The first was to continue with the upgrade - which we did not want. If you pressure them. Do not allow yourself to be cheated by companies that have not yet succeeded in helping their clients break free from timeshare captivity. Didn't seem like a bad deal to us. Kukulcan Km. We only recommend companies with high ratings and strong track records in the industry. UNAUTHORIZED ATTEMPT TO ACCESS OUR CREDIT CARD - 6/8/2010 documentation showed verification from our bank that Sunset tried not once BUT twice to access our Visa Card for $822 on May 17, 2010 & again on June 1, 2010 (which Sunset denied the first time I notified them regarding I would be very interested in a class action lawsuit also. Anita Rigoni of US. I am about to cease my payments after being on a freeze and mulitple letters on not wanting it / not affording it any more. I basically told the woman on the phone that I was reading posts about them and they were not good. How to Get Out of a Capital Vacations Timeshare? Share this info with your general attorney, the Federal Trade Commsision, the Consulate of Canada and USA in Cancn as well as any government agency that you believe might be interested in putting pressure in the Mexican Government to stop these companies from scamming more honest people. 8. We are Americas #1 Timeshare Exit Resource and we prioritize timeshare owners. I was in Cancun Mexico last November 2020 and stayed in Sunset Royal Beach . Our team couldnt find any proof that Sunset Group offers an official exit program. www.sunsetscam.com It says right in the contract that you own nothing, it is a membership fee. I said I'll keep an open mind. Walking Away From Timeshare Maintenance Fees - Is It Smart? In the presentation, they claim that the all-inclusive is for corporate weeks only, and for regular weeks they can choose whether or not to pay for the all-inclusive. How to Get Rid of Garza Blanca Timeshare ? Therefore we are being charged a higher maintenance fee and receiving a lesser accommodation exchange with RCI. They can choose to use some weeks and rent others so that they have free vacations, or rent them all so that they can pay off their membership quicker. I insisted on reading a sample contract under the guise of, if I like it I'll sign. We are in the same boat and now they are threating us to ruin our credit. I can not confirm that the person on the FB is not really a supervisor in a Cancun resort as she portrays that she is. in our case we were threatened with original contract items to be removed by Sunset head office if we did not buy into the real estate group of the resort. We only suggest companies with high ratings and verified customer reviews. Cancel Timeshare Mortgage and Maintenance Fee? The lawsuit also claimed that Sunset Group uses high-pressure sales tactics, and that people were not given enough time to read the contract before being asked to sign it. This was also to be used for rental purposes to provide rental income for our timeshare as an investment. How To Get Out of a Grand Solmar Timeshare? Marketing 4 Sunset group took advantage of us and I beleive they are taking advantage of thousands of Americans! Necessary cookies are absolutely essential for the website to function properly. i would love to find even a class action suit which i can cite when attempting to get out of our contracts because all the stories are similar. when we went to the sellers office we were told they do not buy back units. Instead of waiting around thinking the solution will present itself to you. After further review of our contract, we decided to cancel since we did not feel very comfortable about the whole business transaction. Can You Get Rid of an Escondido Towers Timeshare? Sunset World Resorts & Vacation Experiences - Scam and fraud! www.sunsetscam.com Here are some other tips to keep in mind so you avoid similar scams in the future: Do not use companies that lack an online presence, especially if they dont even have their own website. They wanted us to send them a copy of our cancellation letter since they claimed they didn't seem to have it. to justify the additional $480 added to the $9, 815.00 balance. We have NEVER even gotten a chance to use this timeshare so we decided to try the "buy back" option. i personally would beg to differ. I live in Australia. There sat another lady who showed us where our hotel was for the week and gave us a map of the area. We should all boycott that country. We hope this article has been helpful. If someone wants to make a discussion forum and share information, contact me I wanted a cancellation and return of my money. Our mission is to eliminate scams in the timeshare industry. In fact, sometimes all it takes for a scammer to wipe out your bank account is these upfront fees. If something in the agreement doesnt seem right, take some time to investigate what the true deal is and if its actually beneficial for you. I was specifically told I was not buying a timeshare. I have a duplicate copy of that . Same issues here, please let me know if you found solutions or atty, or any lawsuit. Interclub transfer was not just an even exchange for only $89 as presented - instead Sunset tacked on additional fees that basically came to the full price of a week long hotel rental at an Interclub resort. As a matter of fact, once in a while everything necessary for a scammer to clear out your ledger is these forthright charges. i am assuming that you will get this message? The tmeshare industry in Mexico is taking almost a Billion Dollars every year from Americans and Candians. then they wanted to combine 2 contracts in 2018 into one and sell us more perks. So would I Earl. Sunset World Resorts & Vacation Experiences - Sunset Fishermans Village Time Share - Rip-Off. We followed the terms of the contract termination clause (13) as written in the contract.
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