Our trained team of editors and researchers validate articles for accuracy and comprehensiveness. 11-09-2022 As with most Irish media and broadband companies, Virgin Media support is available to access over three main social media channels. Talk to other friendly customers and members of the Virgin Media team. 24-01-2022 25-08-2022 You can use the Live Chat service for sales, upgrades and complaints. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. You do need to sign up for an account but we haven't seen a request for card details previously when setting up a BQM. Run Turgs Virgin Media Email Backup on Windows. 15:20. As well as calling up, it is also possible to get in touch with Virgin Media via Live Chat on its website. Virgin Media Ireland Limited, Macken House, 39/40 Mayor Street Upper, Dublin 1. Please enter the email address you use to sign in to your My Virgin Media account. If the email address to be blocked (i.e. "Virgin Media have recently changed the way you reset the password for a secondary email account. 08-07-2022 wikiHow is where trusted research and expert knowledge come together. These phone numbers work for people in the UK only. With our free tools, you can check out the . Or 0345 454 1111 from any other phone. Textphone for broadband, TV and phone for new customers 0753 305 1809. I have been unable to access my Virgin Media web email for about 3 hours. Cable.co.uk's broadband postcode checker will find you the best deals, providers and speeds where you live. Business customers have a slightly more diverse range of options in how to contact Virgin Media Ireland. Many questions can be answered using the FAQ section on either the Virgin Media UK or Virgin Media Ireland websites. It would be good to know what kind of issues you are experiencing, and if they are on multiple or singular devices, via WIFI or a wired connection. Broadband, TV and phone customers should then press 1, mobile customers should press 2. Alternatively, complaints can also be lodged in the aforementioned complaint form, or by sending a letter of complaint to the dedicated complaints address. You can add attachments in this section of the contact form. Early disconnection fees vary and are based on the type of services taken out, their value, and the remaining period of the contract. If not, it may need one of the Forum Team (VM employees who support this forum) to get the password reset for you. 14:31. You should trycalling 150 from a Virgin landline or mobile, or 0345 454 1111butbest to call at 8am when lines first open and are least busy to avoid call queues, If you explain what the problem/issue is then the Forum Team may be able to help although they can't process regrades or cancellations, I'm a Very Insightful Person, I'm here to share knowledge. Does it give an error message or is it that the page just does not move on to the next step? Also service slow couple of times a month, Anyway,thanks for contacting me.It would be helpful if it was easier to find a number on your website under Help rather than navigating through various hoops. Can you please clarify what you have to give your credit card details for, are you referring to setting up the BQM or something different please? If you're looking to access your TV, broadband and phone account including your email, sign in here. 06-07-2022 01-05-2022 The webchat and the text service don't always work 24/7, phone calls take priority when contacting VM. Above information is just basic enquiry phone numbers and contact information but, If you want any particular . We have been with you for over 18 years and have old @ntlworld email accounts. If the email address to be blocked (i.e. I can certainly appreciate your frustration with that. 30-04-2022 To confirm, have you been able to try different web browsers? Customers can also get in touch via Live Chat or by filling out a web form on the complaint section on Virgin Medias website. @Lennox1If the VM system is sending them to spam there is nothing currently that you can do to block them completely. 12:39. To contact Virgin Media Ireland by post, send letters to the following address: Whether you are unhappy with your Virgin Media contract or have simply found a better deal, handling the cancellation of your service is an important thing to get right, both to facilitate an easy service transfer and to avoid any penalties. Customer Service. Click Mark as Helpful Answer or use Kudos to say thanks, on 10:38. Fastest way to talk to a real Virgin Media rep. (edited to add - proof of posting does not cost you anything, just the cost of the 1st or 2nd class stamp), on Better broadband and TV for less. The three main Virgin Media Ireland social channels are as follows: Virgin Media's social channels are open between Monday and Friday from 9 am to 9 pm, and Saturday from 9 am to 5 pm. All tip submissions are carefully reviewed before being published. It's free and takes less than a minute to check and compare. the email account is set up within my main virgin media account. Having had a thorough search through their website, despite being referenced frequently, the Virgin Media live chat facility does not seem to have an actual presence at this moment. 16:11. Skilled in Forward and Reverse Logistics, People Management, Telecommunications Systems, Customer Experience with case management, and Troubleshooting. This will give us a better idea of what is happening with these disconnections. This is the worse customer service I have ever come across, so if anyone has a direct email for complaints I would appreciate this being shared, on When I first came across this app via my Virgin TV service, I purchased 'Westworld' series 1. Did you know? For broadband, TV, landline, and account enquiries, phone 03454541111*. Virgin has a selection of active social media accounts where customers can get in touch. By signing up you are agreeing to receive emails according to our privacy policy. . I have also had a little look on our systems regarding your connection issues, and cannot see any disconnections in the last month, your speeds are all looking good - averaging 622 download and 42 Upload in the last week. - edited 04-07-2022 25-08-2022 For Virgin Media TV, broadband and phone customers. It is no longer possible to create new virginmedia.com email addresses. You can also complain by writing to Complaints, Virgin Media, Sunderland, SR43 4AA. 26-01-2022 11:25. Sorry to hear of your concerns that we have removed the ability to add additional emails mailboxes. unfortunately it just gives me the option to delete (shown Below), rather than change like it used to.do. To find out more about the Community check out our Getting Started guide, on Upon suspension or termination of services the content may be removed and permanently deleted by Virgin Media without notice." Virgin Media also maintains a presence on YouTube, however, this is used for promotions and simple guides rather than as a contact facility. ", So hence my frustration and tone of my OP. Learn moreHave I helped? GIVE US A CALL. If this ever happens to you again we have information on how to deal with fraudulent calls here. When I enter the details into the boxes and click Add I get a message saying auto configuration failed. I am aware they have a web form but when I log in as my account is no longer active the web form and web chat just come up with an error. Are there any in particular that are more compatible with VM webmail given that dont allow me to add a new VM email address. From May 17th 2022, we have closed the ability for customers to sign-up and create new Virgin Media email accounts. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. If you are uncertain about whether a Virgin Media contact number is chargeable, make sure to check your phone-plan details in advance of calling, or use an alternative contact method where possible. There is also the forgotten password route https://www.virginmedia.com/my-virgin-media/forgotten-details/password which I assume you have already tried. 11:36, I have to give my credit card details which I am nervous about, on I can't click on the chat button neither. The Virgin Media mobile customer number to text is 07533 016 422 and the operating . D01 C9W8 I want to upgrade the fibre speed and my current contract is due to expire, so it's actually extra business, but I'm now considering moving supplier. Virgin Media employs several customer contact forms covering the more basic subjects. I hope that link is useful but if for some reason you cannot use it you can always write to their complaints department: All that information is available here: https://www.virginmedia.com/help/contact-us/complaints/broadband-tv-phone-contact, I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. If you need to contact Virgin Media directly about a general query then the main customer service line is 0345 454 1111. Give them a call on 150 / 0345 454 1111 for them to discuss this with you. 09-07-2022 56 minutes ago. Cookies used for marketing and advertising purposes. 10-07-2022 Hey @DCas, thanks for reaching out to us.Sorry to hear you're having issues with the Virgin Media account and email linking.You may wish to use Outlook / iCloud email addresses and with those you will be able to link it to your Virgin Media account.As a rule of thumb, majority of email domains are compatible, as Graham mentioned earlier, it's just Gmail that has an issue sometimes.Let us know how if you need any more help.Kind regards. This varies from provider to provider, but in the case of Virgin Media it is Ofcom-approved CISAS (the Communications and Internet Services Adjudication Scheme). It's packed with tips, hints and helpful answers about our products and services. Using the community forum may give you results in a shorter amount of time than phoning or waiting for a live chat representative to become available. You will be greeted by the virtual assistant 'Terri' and asked to narrow down the area of your enquiry before being handed over to a live agent (I.E. on 14:06. Our website is free to use, and the commission we receive does not affect our opinion or the information we provide. Using the information provided on our website you can Call Virgin Media on the contact number above, send an email or write to customer services. Unfortunately we cannot remember her email password. Phone calls take priority over other methods of communication and arestill the quickest way to contact VM. 4. Truly frustrating and annoying that you can't get hold of a company that you pay about 100 a month to. on The short answer is maybe. Monday to Saturday: 9am to - 9pm (Local time) Sunday: 10am to - 7pm (Local time). If the form does not allow you to complete the process, then yes, a letter is the only way. In total, there are 6 ways to get in touch with them. Virgin Media Mail allows you to set up your other email accounts so that you can check all of your emails in one place. Business Development Executive @ Virgin Media O2 Business. Virgin Media UK does not provide this service. Follow the below steps to save Virgin Media Emails: -. To avoid a large number of unused email addresses on our Virgin Media Mail service, we've made some updates to our Acceptable Use Policy found here. Along with all of this, it's also explained on the Cancelling my Virgin Media contract help page, with the section in point 3 being called You'll lose access to your Virgin Media Mail service. Last Updated: December 2, 2022 It has to be . How to add another email account into Virgin Media Mail. They certainly are! 0345 454 1111 - if you're calling from any other phone. If Virgin is found to have been at fault, it is obliged to comply with the findings of CISAS. 24-01-2022 Virgin Media Ireland has reached a long-term agreement with Naturgy Ireland that will introduce a 100% renewal energy supply across its operations in Ireland. 10:10, I am aware they have a web form but when I log in as my account is no longer active the web form and web chat just come up with an error.. Thank you for letting us know and I am so sorry you are facing these issues with your connection. The next best way to talk to their customer support team , according to other Virgin Media customers, is by calling their 01256 752 0002 phone number for their Customer Service department. as the system does not have that info for her, but does not work. Looks like post is the only option although you would think as we are in 2022 that an email address would be used as this can be audited and much quicker. Learn more, Have I helped? Virgin Media offers its customers a range of ways to get in touch, from phone numbers to social media. References. Thanks Graham. on New around here? That way I have definitive proof that the company has received my complaint and when they received it. These forms generally require their users to input a range of basic information such as their name, contact details, address, query type and contact purpose. Try for free at rocketreach.co . 13-07-2022 discarded) is currently being delivered to your Inbox then consider creating a filter rule similar to the following wheremiscreant@example.com should be replaced with the email address you wish to never see. Use Virgin Media phone lines when calling from a different provider. In this guide, we have assembled the simplest Virgin Media contact numbers and details for both household and business customers to help you get to where you need to be. Fancy a chat? Virgin Media plc is a British company which provides fixed and mobile telephone, television and broadband internet services to businesses and consumers in the United Kingdom. I got through yesterday via the Whatsapp which I think is a very good service. Re: Blueyonder email. 15:14. Unfortunately he phone lines and other contact methods are extremely busy at present.. The Virgin Media customer service phone number shown below is the single point of contact for all queries, including technical support and complaints. Use the dedicated cooling-off cancellation form to cancel broadband, TV, home phone or mobile services within this period. 11:19. Contact Virgin Media: 0843 515 8680 - Call for Information and Assistance with Broadband, Landline, Digital TV, Mobile and more. Thank you so much for your post and welcome to the community forums, it's great to have you here. 08-02-2022 30-04-2022 Obviously someone who is not a VM customer could have a genuine reason for making a complaint, as in your case. - edited Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Can anyone recommend another provider that you can actually talk to? The ability to add additional emails has currently been removed, my apologies for any inconvenience this may cause. 04-07-2022 The Virgin Media community has over half a million members. Public Sector Queries. 18:04. many thanks for all the help. Blueyonder.co.uk supports IMAP / SMTP. Preparing Cara profile View Cara's Email (It's Free) 5 free lookups per month. You may have read posts here showing that the email address continues beyond 90 days but you should not . Can you give us some additional information about your connection issues so we can offer further support? Early cancellation fees are capped at 339, but to work out exactly what yours may be, examine your policy documentation and use the Virgin Media contact details above to get in touch with customer support. On Twitter you can find Virgin Media @virginmedia or @virginhelp and post a message where you are likely to get a fairly rapid response. Early cancellations will be subject to an, Provide your 30 days notice by calling Virgin Media on, Return any equipment to Virgin Media by contacting their collector on, A customer service representative will aim to, Virgin Media Contact Address for Complaints. 01-05-2022 I opened my emails went into folders and clicked on Add an email account. Thanks for posting. The support team will answer the phones during the following hours: Monday to Friday: 8am to 9pm. Can anyone get into their web email? New customers are not able to create an email account at sign up, and existing customers are not able to make additional email accounts. Search Search. however Virgin do like to drag things out- I am still waiting for a call back from the complaints department from 5 days agowhich will probably never happen! The rest are clutter.Why are you asking us to use another email service which we don't want.My wife and I both have personal accounts for friends and family hence no spam.I have a second for contacting web addresses who may sell information hence spam.I want a third for my web page and now I can't use you.We also can't change our account email address inbox while still in emails sectionHave to in and out of Virgin every time. You can then get to the page to reset the password by clicking on "Update settings" and then "Account details". 8 years of multi-channel experience, including UX copy, print media, eCommerce, social. Whether you've got a question, query, problem or something you need to tell us, chat with us directly from your Virgin Mobile App. I also have the full service so another box for that.Internet goes down once a month .Normally fixed by switching off and on. Virgin Media have recently changed the way you reset the password for a secondary email account. When I got the phone call on 24 Jan I checked my service via online site and it said the TV was experiencing issues but everything else.Shortly after my broadband internet dropped out (the rooter had turned red) I switched off and in and after a few minutes was working fine. Alternatively you can also use your mobile minutes to call without being charged extra. Virgin Media head office phone number: We've highlighted Virgin Media head office contact number 0345 454 1111, so you can get answers to your questions quickly and simply. 15:49, and miscreant example email address is very apt.
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