You also won't need to enter all your details and have someone snaffle it from under you while you're typing. Just check the box saying you are an existing Airpoints member and then enter your Airpoints number and PAC. The team are available 0900 1630 Monday to Friday, outside of public holidays, and will respond to you as soon as possible. Dec 2019 - Aug 20209 months. Is it possible to have a joint Airpoints account? Or simply ask Oscar, our chatbot who can help retrieve your username if you know the email address you used to set up your Airpoints membership- the one you saved in your profile. You can register for email alerts, bringing our best deals to your inbox each morning. You could be asked to answer security questions only you would know (for example, you might be asked questions about your Airpoints account), or you might be asked to verify a one-time PIN code that will be sent to your mobile phone. There are lots of ways to earn AirpointsDollars and Status Points, and some come through later than others. If you see a suspicious email or social media post that appears to be from AirNewZealand, do not click on any links. If you are an Airpoints credit card holder, please also call your issuing financial institution to have the name on that account amended, as the name on your accounts must match for your credit card AirpointsDollars to be added automatically. Can I earn AirpointsDollars for a ticket that I have purchased for another person? or combination of words that is easy for you to remember, but difficult for someone else to guess. If you receive a verification code from AirNewZealand that you did not expect or request for example you haven't been using your account or been engaging with us, it could mean someone is trying to access your account. If the name on your Airpoints or Koru account does not match the name on your current passport, please call the AirNewZealand Contact Centre. .content .usp-content .price-currency {
The Airpoints credit cards are issued by Kiwibank Limited . If you have forgotten your username, click here to request it to be emailed to you. Tel: 1800 00 55 63. Fees, charges, terms, conditions and HSBC's lending criteria applies to all credit cards issued by HSBC. I have recently changed my name, how does this affect my Airpoints or Koru membership? }
This change is driven by the Government's move to regulate credit card interchange rates in New Zealand with the introduction in November 2022 of the new Retail . If you are an Airpoints credit card holder, please call the issuing bank or financial institution to have the name on your account amended to match your Airpoints account name. Getaway packages. It's possible your missing AirpointsDollars and Status Points are still being processed. sales presentation can be a very "hard. It may take a little longer than usual to get back to you. I have recently changed my name, how does this affect my Airpoints membership? Online booking help. Airpoints Dollars are credited to the person who actually travels, regardless of who pays for the ticket. What can I do? sign up to receive grabaseat email alerts. The price that is displayed was available the last time somebody searched for the city pair combination you entered. }
You will then be able to enter a new password. You can use a credit card or debit card for this. air new zealand boarding process.
How do I update my details? There are a few reasons you might not be getting them.
, you can view, change and cancel your booking, Check to see if your booking has been held in credit, Add an extra bag or two to your baggage allowance, Confirm your contact details so we can keep you updated. Your Airpoints number if you have an Airpoints related enquiry. Inscreva-se Entrar Iniciar sesso com o Facebook Iniciar sesso com o Google Iniciar sesso com o Apple Simply click on the "sign in" button on airnz.co.nz and enter your membership number and password to manage your profile, see how you've earned AirpointsDollars and Status Points, or to spend your AirpointsDollars. For everyday shopping with our Airpoints partners, select the partner from ourAirpoints Partnerpage and click through to their own Airpoints page. You can also sign in to the Air NZ app, which will . You can unsubscribe at any time. Mastercard is a registered trademark and the circles design is a trademark of Mastercard International Incorporated. With four different Airpoints credit cards, there is a card to suit you. .content.header-bottom p {
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How are prices calculated in the low fare finder? If we can find you in the database, an email will be sent to your email address, with instructions how to get access again. Simply click on the "sign in" button on. If you've not registered yet, you can register for Airpoints online. Loyalty programme product innovation and optimisation. . We want you to have the best chance of getting a greenlight deal, so here are a few tips: Why do some deals say 'next best price'? As you move up the tiers, you'll enjoy great extra travel benefits and privileges. Can I purchase additional AirNewZealand lounge Guest Passes? We'll send you daily updates with our best deals, but remember to keep checking the site because we might also drop in specials throughout the day. How do I update my name, account details and date of birth within my Airpoints account or Koru membership? The relevant month, will be the statement period set out in your monthly statement. Every tier Silver, Gold and Elite offers a specific set of benefits. Elite and Gold members have the exclusive right to gift rewards to nominated people. Why do certain services or transactions require authorisation using multi-factor authentication or a one-time PIN? However, you can gift rewards to anyone who lives at the same address as you do by adding them to your Gifting Register. Pre-seasoned and ready to use, Lodge Cast Iron skillets are manufactured under tightly controlled metal chemistry and exacting mold tolerances to deliver a consistent product for even heating and superior cooking performance. To change your account details, please see the FAQ below. Photo: AFP The airline says one of its Star Alliance partners has been impacted by a security data breach. Can I use AirpointsDollars to upgrade my booking? SECURITY WARNING: Once you have finished your session, please ensure that you log off and close all browsers. Yes, if you're using your AirpointsDollarsto make a OneUp offer, any applicable taxes, levies or surcharges must be paid in cash. Remember, you can view, change and cancel your booking online, or log into your Airpoints account to retrieve your details. It also gives some assurance that the site name has been officially registered but it does not always guarantee that it can be trusted. At the start of each month*, the earn rate tiers, for Westpac . Book by phone: Have your Airpoints number ready when you call the Air New Zealand Airpoints contact centre on 0800 247 764 (or +64 (0)9 357 3000 if you're calling from overseas) Book via a travel agent: Provide your travel agent with your Airpoints number at your time of booking Accountability for the subscriber base across the owned Customer Loyalty programmes, and execution of strategic Loyalty partnerships. .content.header-bottom .usp-content {
However, Koru members do have the option to purchase a Koru Guest Card which allows the member to bring an additional guest into AirNewZealand Lounges provided that both travellers are departing on an AirNewZealand operated flight, with an AirNewZealand ticket and flight number. To update your Airpoints or Koru account name, please email us with: To update your date of birth in your Airpoints or Koru account, please email us with: Please also confirm your current address and how you like to be addressed (Mr, Ms, Mrs, or something else). You can make many changes to your flight details online: All you need is your six character booking reference. You may only request status with one participating Frequent Flyer Program each time you qualify and may not switch Programs during the duration of that status. $190 spent over $15,000 = 1 Airpoints Dollar 3. Find your Airpoints number and keep track of your AirpointsDollars and Status Points balances wherever you are with the Air NZ app. For members residing in New Zealand or anywhere other than Australia, one Airpoints Dollar is equivalent to one New Zealand Dollar. We also strongly recommend that you provide a mobile number if possible, for authentication and communication purposes. Username Cancel Are grabaseat deals only available online? Along with AirpointsDollars, you earn Status Points that let you move up the membership tiers. If you are travelling domestically (within NZ) and don't have a passport, or if your passport is still in your previous name, you can email us with a copy of your marriage certificate, driver licence or other identification document verifying your new name and date of birth. As an Airpoints member you can earn AirpointsDollars in so many ways, which you can then spend on flights, rental cars and other things that make life and travel more enjoyable. However, you can use AirpointsDollars for a wide range of Airpoints rewards like air travel, rental cars, hotel accommodation or to buy or renew your Koru membership just like cash. Save time with Air New Zealand and earn Airpoints Dollars Existing HSBC customers transferring from another HSBC credit card or customers who have held a HSBC Star Alliance Credit Card within the last 18 months are ineligible for this offer. Do update your password regularly. Our range of AirNewZealand credit cards, issued by Kiwibank, reward you with AirpointsDollars for your everyday spending* and also give you the ability to top up your AirpointsDollars balance. The app also lets you use your retail and travel, Watching your AirpointsDollars and Status Points add up is easy with your online account. If you entered your login details on a suspicious site, If you opened an attachment, scan your device for viruses, If you've received a phishing email at work, follow your business policy, You will be asked to confirm your contact information (email address and mobile number), A passcode will be sent to you via your updated contact information, You will need to confirm the passcode you received on the verification page to validate your updated contact information. We'll send you a daily email with a list of our best deals, improving your chances of grabbing one of our ludicrous deals. See the world with your Airpoints Dollars when you fly with Air New Zealand, the Star Alliance or one of our partner airlines. AirNewZealand will never ask you for your password on the phone or in an email. How does AirNewZealand manage personal information? The conversion rate will depend on the current exchange rate and is at AirNewZealand's discretion. I've forgotten the password and/or username I made up when I registered online. Airpoints Terms & Conditions. What should I do? Westpac Airpoints World Mastercard. Shop Huski, Spiegelau, KitchenAid and more. }
If you are sure your card is stolen, to protect your OneSmart Account against unintended use, please call us at OneSmart on 0800 787 555, or +64 9 377 8535 from overseas and we'll cancel your old card right away, and send you a new one. .content.header-bottom {
The name on your Airpoints or Koru account must always match the name on your current passport. If you can't remember the email address you used to sign up, no problem, but you'll need to call us on 0800 247 764 or +64 9 357 3000 if you're overseas and we'll ask some questions to make sure you are "you" and then give you your Airpoints number. Transferring AirpointsDollars to another member's account is not allowed under the Airpoints Programme. (AirNewZealand reference numbers end in "H".). It could still be a phishing or malware site, so still take care. Plus, fast track to Star Alliance Gold status4 when you spend $4,000 or more on eligible purchases2 on your card in the first 90 days from the HSBC Star Alliance Credit Card account opening date. Don't use the same password across multiple online accounts (e.g., email, bank accounts, etc) and never write down your password. What should I do? To make an Airpoints reward booking please call your local AirNewZealand Contact Centre. Currently it is not mandatory, but highly recommended as it helps us add an extra layer to authenticate you and stop unauthorised access to your account. Air New Zealand Privacy & Security Policy. How can I update my personal information and contact details for Airpoints? You should also make sure if your contact information changes in the future that you update this on your account as soon as possible. 3 Status Points are earned on applicable credit cards only. display: none;
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Your account will not be locked instantly, but you may not be able to complete transactions. For example, if you fly from Sydney to LA in Economy Flexi, you could earn between 69.50 and 104 Airpoints Dollars and between 102 and 161 Status Points. text-align: center;
You can earn AirpointsDollars in the air and on the ground. You can use AirpointsDollars to pay for Koru membership. Earn AirpointsDollars and Status Points with Westpac's range of credit cards. You can also purchase a Star Alliance upgrade using AirpointsDollars. For further information, or to apply now, visit Westpac or call 0800 888 111. Can I use AirNewZealand credit at the Airpoints Store? The ANZ Airpoints Visa Platinum card provides a range of travel benefits to you and your immediate family (travelling with you), each time you travel overseas, including up to 90 days cover for: Medical expenses and personal injury Travel delays and missed connections Personal effects and luggage Loss of income. You'll see how many AirpointsDollars you can earn when you spend with them. Remember, you can view, change and cancel your booking online, or log into your Airpoints account to retrieve your details. https://ib.airnewzealandcreditcard.co.nz/login. The Air NZ app - your trusted travel companion - lets you: Take control of your flight bookings - change your seat, add a bag, manage your meals, and more. @media (min-width: 768px) {
Image courtesy of airnewzealand.com. Personal information irrespective of whether the account is active or inactive will be handled as per AirNewZealand's Privacy Policy, What to do when you notice suspicious cyber activities, Steps AirNewZealand takes to enhance cyber security, Frequently asked questions about cyber security. 1. Credit card provided by HSBC Bank Australia Limited ABN 48 006 434 162 Australian Credit License 232595. If they are not an Airpoints member there will be a service fee of $25 or 25 AirpointsDollars to add them to your Gifting Register. This is a security feature to protect your account. You will need your booking reference and the last name on the booking. We understand COVID-19 travel restrictions may impact your Airpoints membership. height: 42px;
Here's a simple guide to get back on course and make the most of your rewards. *Terms and Conditions Rewards programme points will be awarded on eligible rentals. You must be able to send us evidence of the correct or new name so that we can update it. If your Airpoints member name and your travel name don't match, we need to know you 'are you' before we award your AirpointsDollars, so in that case you'll need to email us with copies of: If you update your Airpoints and Koru name details, the process will all be automatic as your details will match. Please report it to us. Seats are strictly limited - see the online 'counter' for the number of seats left. Lending criteria, terms and conditions apply. Learn more about suspicious emails and messages. To make sure the AirpointsDollars you earn are automatically added to your account, the name on your Airpoints membership, and the name in which you book travel, should match. .content.header-bottom .usp-content {
Your Airpoints number if you have an Airpoints related enquiry. Now $655 (Was $871) on Tripadvisor: Marriott's Ko Olina Beach Club, A Marriott Vacation Club Resort, Oahu. These fares are only available online for one day only or until sold out. You can reset your password (and choose a new one) in two ways: either by answering some security questions, or by providing your Airpoints membership number. When paying for a flight with your Airpoints Dollars, the flight part of your booking needs to be paid in full with Airpoints Dollars. If you have not updated your Airpoints password within last 12 months, we recommend doing so immediately. Earn Star Alliance Points on eligible purchases2 and convert3 to AirpointsDollars. The Australian carrier, which has a smaller New Zealand membership base with Velocity, has "an inheritance process in place to support member's family and friends" and the member's points can be. There are many ways to earn AirpointsDollars - to find out more,click here. In the air, you can earn AirpointsDollars on many AirNewZealand and Star Alliance flights. display: block !important;
You may not be able to receive Star Alliance Gold status with a participating Frequent Flyer Program if you already hold, by any means, an equivalent or higher status with that Program (more information available on theStar Alliance Rewards Terms and Conditions). Once you have added a person to your Gifting Register, your giftees name(s) will appear in a list on theEnter Passenger Detailspage. .content.header-bottom {
Flight restrictions and routing restrictions apply. Your status will be granted until the first anniversary of your account opening or earlier, if you qualify for a higher status wit h y our selected Frequent Flyer Program by any means. See which Star Alliance booking classes are eligible for upgrade and how many AirpointsDollars are required for a Star Alliance upgrade. AirpointsDollars can be spent on flights with AirNewZealand, as well as partner and Star Alliance airlines. No, AirpointsDollars can only be earned, not purchased. It is important because the confidentiality, integrity and availability of our digital systems, ensures that we are able to provide services to you while keeping you and your data safe and secure. Pro-tip: For the best Oscar experience,sign in to the website first. To change your account details, please see the FAQ below. Answer To make sure the Airpoints Dollars you earn are automatically added to your account, the name on your Airpoints membership, and the name in which you book travel, should match. If they are not an Airpoints member there will be a service fee of $25 or 25 AirpointsDollars to add them to your Gifting Register. Book via a travel agent: Provide your travel agent with your Airpoints number at your time of booking. Because we know you're after a good deal, we won't show the next best price unless it's a good deal. * excluding greenlight grabaseat fares via grabaseat.co.nzand fares purchased using AirpointsDollars. In addition, you can't pay for part of a gift with AirpointsDollars and the rest with cash. No. Inflight Wi-Fi. Check out the excellent earn rates and other Airpoints benefits to pinpoint the Westpac card option that suits you best. Airpoints Dollars can be used to pay taxes and fees on flights within New Zealand Discounted companion tickets can be purchased with Airpoints Dollars in concert with revenue tickets Sharepoints accounts are available, combining point balances of up to four members Any seat on any flight can be booked with Airpoints Dollars One-way awards available And there's plenty of more ways he can help. As you move up the tiers, you'll enjoy great extra travel benefits and privileges. Airpoints rewards cannot be booked online from the US, Canada UK or Europe. However, you can earn and use AirNewZealand AirpointsDollars when you travel on any of the Star Alliance airlines or use AirpointsDollars to travel on our airline partners. This should also be the same name that's on your current passport. display: flex;
Calling from overseas: +64 (0)9 357 3000. 1 Purchases of Airpoints Dollars, gambling chips, money orders, travellers cheques, cash withdrawals, flights purchased directly from Air NZ using your OneSmart card and . If you have not setup your secret questions and answers previously, you will not be able to complete this process. We've made sure that when you become a grabaseat member you automatically become an airnz member, but if you want to join Airpoints you'll need to register here. Please contact us: kiaora@airpointsstore.co.nz. Inflight entertainment. Subject to your membership in the Frequent Flyer Program (FFP) of the relevant Star Alliance Member Airline. Still got questions? Alternatively, you canemail Air NZ Airpointsa scanned copy of the documentation. For flights with AirNewZealand and our partner airlines, use ourAirpoints calculatorto see what you'll earn on a specific flight. This varies week to week, but there are often several thousand seats available. Compare and book leading operators from taxis and shuttles to limousines and helicopters. Should you travel under a name that varies from your Airpoints account, the flights will never capture automatically, and will need to be added manually, upon sending original travel documents to our Contact Centre. . See the Elite Airpoints Dollar upgrade chart. Anyone can join and membership is free. Travel periods are strictly limited and fares may not be available on all flights or days during stated travel period. If you want to add a bag to your booking, you can do so here. Just select the name(s) of the traveller(s) you would like to gift an Airpoints reward to. You will then be able to enter a new password. We can also put your Airpoints account on hold to keep it secure while you investigate. Convert your Star Alliance Points to award miles or points in your chosen Frequent Flyer Program of the participating Star Alliance member airlines. You can use the same username and password to login to grabaseat. How do Status Points work? If the name on your Airpoints or Koru account does not match the name on your current passport, you can update your profile by phoning our contact centre on 1800 132 476. See which Star Alliance booking classes are eligible for upgrade and how many AirpointsDollars are required for a Star Alliance upgrade. Here are some suggestions to fix the problem. You'll also earn Status Points when you fly with us or our partner airlines, which upgrade your membership tier to Silver, Gold or Elite giving you access to a range of great travel benefits.
When you join the Airpoints programme you will start at the basic membership level. Air New Zealand has apologised after some of its airpoints members have had their information stolen. See the Airpoints terms and conditionsfor full programme details. To reset your password, submit your username or your email address below.