Cannot believe we are stuck in Australia with such a miserable excuse for a ticket booking company. Does anyone know what I can do? I have sent an email to resale, but wondering what my next step would be if it is not rectified. Anyone can write a Trustpilot review. Tropical Storm Agatha, Ticketmaster phone number goes to a voicemail that states the phones are unmanned due to Covid reduced staffing - however, I do recall trying to contact Ticket Master prior to Covid & it was impossible then also. Ticketek account. You get to buy in-demand tickets at face value prices mostly. Always come back with request for more info. So thanks very much! I followed all the steps; uploaded the ticket - exactly as I received it from the vendor. Zero stars, uselessly run, waste of a time company. $100. You answered your own question - they are separate sites, why would the purchases be linked? literally having the same issue right now, been more than 10 business days and havent received shit, Did you end up getting your refund? I conducted my own investigation & contacted the original vendor, which (to my surprise) confirmed that the ticket was scanned into the venue. By purchasing a ticket, you agree to be bound by these Terms and Conditions. The fact that nobody at Ticketek seems to care about this issue and that I have been repeatedly ignored is actually more distressing than the $265 that I am out of pocketTrustpilot should give the option of assigning zero stars for companies like Ticketek. Is that normal? I tried selling my tickets there and they never got purchased. So, we can say that it is uncertain which among Ticketmaster vs Ticketek is better and besides, it entirely depends on you,. FIND US AT. The lounge open 30 minutes prior to the main arena doors on an event day. Ticketmaster. We have to use them to buy tickets to sporting events regularly and pay a large processing fee (ie $6.85 on a $15 ticket!) I used it to sell tickets to Penn & Teller (due to Covid wahhhhh). The provided refund link for refunds by Ticketek was broken and didn't lead to any refund service. Regent Theatre From August 2023 191 Collins Street, Melbourne Other Ways to Get Tickets Visit a Ticketek Agency Find your nearest location here. When people buy and sell tickets via Ticketek Marketplace, it creates a chain of private buyers and sellers. Their customer service to follow up and right the problems is poor. Start today. I was ready to go on the dot and within a few seconds I was at the resale site paying three times the amount, for really crap seats. Every ticket exchanged is reissued into the name of the new owner and Info Guide the card holder ticket limit, Ticketek Marketplace > 2022 Events ticket you! mobile tickets. The Musical Brisbane tickets via Q I check in next day 2 min before noon and suddenly there's already a queue! We use modern, anti-fraud technology and hang on to tickets until payment is received. Not user friendly or time friendly . Oct 21, 2021. Choose how your checkout appears for attendees. If you've forgotten your account details, never fear we also . I did not use that link as Luckily i had already sold the tickets by another website, as the concert is on in 1 weeks time. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Ticketek is a popular Australian-based event ticketing platform and has been doing business in this field for over 40 years now. Apart from this, they do not charge any additional taxes and convenience fees. Mechanic Shop For Rent Paterson, Nj, I applied for a refund in August but have not been contacted. . It has a hefty price charges, for example for a ticket base fare of $25, Ticketsmaster charges $7.75 convenience fees charge, that is at least10%. The majority of tickets may exceed face value and . Sat 1 Apr, 23. AFL Round 02 Tickets 2021. I've never sold e-tickets online before, so am hesitant selling via eBay/Facebook Marketplace etc but would love to hear your experience with the best way to go about this. Hey, I went through a 10-month ordeal with Ticketek Marketplace last year. I'd accept less for the tickets but if they are going to add an unknown amount, perhaps there is no point. OriginalNumber5905 5 mo. I'm pretty desperate for this event because i don't see anyone selling tickets for this anymore and marketplace seems like the only legit place. Only option is to put in request online and then wait. All tickets on Ticketek Marketplace are capped at a maximum price of 10% above face value. As it got closer to Christmas I started to worry, as they were to be presents. Accessible Seating On 19th April, 2022 I wanted to buy an accessible ticket to the Easter show. It has been 2 months since the event that I sold my tickets was held with 5 tics worth app $1000. Created by Nicole Bowman. In the plus side I didnt have to do anything except nominate price. Instead, you have to install the official Ticketek mobile app HOME; INTERIORS; EXTERIORS; OFFICE & PORTRAITS; PUBLICITY/EVENTS; CONSTRUCTION; INFO Try to use someone else or let me know how I can get my refund. Please contact the moderators of this subreddit if you have any questions or concerns. You will have to visit Tixel to sell your ticket as you cant directly sell your ticket through Ticketeks website. has links for each of your tickets purchased. Australian F1 2023 - Saturday Only. Sold tickets via Marketplace early Sept for an event 3 Oct. I have disputed this decision as;I never purchased a "hard copy" ticket, my purchase was an online 'EzyTicket' print at home pdf.I was never contacted prior to, or on the day of the event (if a problem did arise). Help? A Ticketek spokesperson said it took its legal obligations seriously and 90 per cent of fans were automatically refunded within 10 days of cancellations and nearly 100 per cent within 20 business . Click on a logo to start selling. short-changed. [2022]. How can we help you? Yeah same issue here - unable to remove listing. Site poorly designed & difficult to navigate. October 1, 2019. Ticketek will charge you the service or delivery fee based on your location and per transaction and nothing is set. Ticketek has a dedicated Group Bookings Department hotline via 1300 364 001 or . I bought tickets to and event halfway through last year, tried to call them on a number of occasions and tried to email them, i unable to get in contact with anyone they have set up their phone lines and email systems that way intensionally. Maybe you can give it a try now. loud house bad luck crossover fanfiction. But if this happens I will complain to the Ombudsman again as I am certain there will be an avenue of recourse if the tickets are not genuine. 90. r/australia. The only minus is that no matter when they sell, ticketek dont pay out until 2 weeks after the event. Next day tickets show up on Ticketmaster Marketplace for 3x the price, what a ripoff. Firstly, create an account on Ticketmasters app or website. I wonder who are these people to get this strong approval from the government to make all the entertaintment ticket sales and grab millions.. Axie Infinity: Origin is now available to play via Mavis Hub! Ticketek Marketplace is owned by Ticketek and is a secondary market where you can safely sell and buy tickets. Send them an inquiry many times and they are not answering! Yes, since Ticketmaster offers a 100% guarantee on the validation of tickets and it verifies sellers before selling on its platform. Yes! Also had to wait about 3 weeks for them to reply to my ticket, maybe it's better now? : 2020314 : 8 : GIANTS Stadium, Sydney Olympic Park : CAT1 AUD$698, CAT2 AUD$598, CAT3 AUD$498, CAT4 AUD$398, CAT5 AUD$298, CAT6. I can not believe in this day and age HOW BAD this company is. With an average discount of 22% off, buyers can grab unbeatable promotions up to 60% off. Ticketek Pty Ltd (ABN 92 010 129 110) ("Ticketek") provides ticketing services, including the sale and distribution of tickets, as agent for the venue, promoter or person responsible for holding the relevant event (the "Seller"). Get in to events you thought were sold out with tickets sold by fans and verified by Ticketmaster. Starting from a small unknown site, Ticketmaster has now expanded so much that it now deals with over 500 million tickets per year through its website. The $41 itself doesn't have any superscript that leads to an explanation. The Professional plan costs $39.99 a month and includes perks like the ability to run free shipping promotions and in-app ads, customize shipping fees, and add additional users to your account. Ticketek Marketplace Terms and Conditions of Sale. on Ticketek, you can sell it on Tixel. In fact, a study by the U.S. Government Accountability Office found that ticketing companies charge an average of 27% of the ticket value in fees. $200 Negotiable. Scroll down and click the big "Sell Your Tickets" button. So as a rule they don't pay out until after the event anyway, even if you sell 6+ months in advance you've just gotta wait , Also the website is slow as fuck and shits me to tears whenever I have to use it. Sure, you can opt for Afterpay at checkout to settle your payment later if your order amount is above $50. I was wondering if I should bother trying to sell tix via Ticketek Marketplace or via another platform. The show was moved to 2022 instead of 2021.I requested a refund as I wouldn't be able to attend the new shows. No. I had no idea where to post this, so thought I'd post it here and ask for advice. Similar thing happened to me when selling tickets for The Strokes. ICC T20 World Cup 2020 Fan Marketplace is powered by Ticketek. Ticketek wastes YOUR TIME like it doesn't matter. Ticketek Australia (Booking Service): 1.1 out of 5 stars from 1,535 genuine reviews on Australia's largest opinion site ProductReview.com.au. You will be able to receive notifications from the mobile app when your favourites are coming to town and when tickets are on sale. . to then often have to go to their desk at the venue to follow up the issues. And, the best part is that you can change the price and edit the ticket information even after the post is listed on Ticketmasters website. 2 minute read. 0. It is one of the worst online services ever, horrible website and interface, nothing works as it's supposed to. I promptly contacted customer support and requested refunds as the online refund options were not functional.Ticketek have not responded other than automated emails saying; "Thank you for your email we will reply as quickly as we can" on Jul 16, 2022 and later. Still waiting for my refund 6 months. If youve forgotten your account details, never fear we also accept official email and (which is not true) and therefore I would not be paid for them. My poor experience is with TRYING to use this service and their customer service, or lack of.I was unable to list my tickets for sale where others had already done so for the same concert. These were purchased 23 Jun and 26 Jun 2021The show was rescheduled, with emails landing on dates very different from the original. Have consumer affairs gotten back to you? Find a selection of real tickets for the hottest upcoming events listed by fans at no more than 10% above face value. Worst ever company to deal with. We accept email Bubur Ayam. I offered a ticket for sale; it was purchased within minutes. I've bumped the ticket by responding as recently as January 2023. Q: When purchasing tickets at the Regent Theatre box office or Ticketek agency will I get physical tickets? . New comments cannot be posted and votes cannot be cast. aren't issued Thank you! About Ticketek. Easier and quicker to open up a back account and that takes foreverId suggest looking at your website and reworking it to fit modern day standards. No mentioning of queues before! Get your tickets quickly as they are usually available for a limited time only. I was certainly given the runaround by others who I had dealt with. ticket resale 676,100 fans safely resold tickets. Seven tries before I finally got my second choice of seats. Submit a request. Still waiting for payment as at 9 Nov. (Not all concert tickets are able to be sold on this service, for some reason. The last step will be for payment and once your payment is successful, you will instantly receive a confirmation message. After seat selection there is no obvious button to press to advance the the payment stage - the 'shopping trolley' disappears. To apply for a Refund You must complete the Refund Application Form here as soon as You know You cannot Attend the Booking, and up to 60 days after the Booking. Report. Once seat selection is done, add your personal details and pay for the tickets. Safe, Fast and Verified Both Ticketmaster and Ticketek are authorized and well-known marketplaces featuring individual sellers, clients, and buyers from worldwide. No contact, no reply, nothing.You have stolen money from thousands of people who need it. I tried it today and was able to remove my tickets from listing. Here, you'll have the option to click a button to say you're interested. I know this should be normal good service, not worth commenting on, but I was so relieved and wanted to balance out some of the other comments. Tickets are sold at a price determined by the seller - this may be more or less than the face value of the ticket. Please let me know if anyone had gone through this issue and how did you all solved it! sports, food & drink, arts, festivals, conferences, seminars, and more. I have now received a final response on 4/5/21 (3 months after my initial enquiry). I booked some Elton John tickets but didn't receive the pdfs in the original email confirming the purchase. They often provide Ticketek vouchers for you to unlock free tickets to watch sports events such as cricket, soccer, AFL, and more. Create an account to follow your favorite communities and start taking part in conversations. When Ticketek get back to you, it will come through as an email. 2 February 2023. Did it take long. We recommend using the Ticketek app method of listing a Ticketek ticket on Tixel because I am a bot, and this action was performed automatically. Choose your tickets. General disclaimer: All third party trademarks, images and copyrights on this page are used for the purpose of comparative advertising, criticism or review. For Gorillaz and The Avalanches please phone Ticketek on 1300 665 915. . Ticketmaster vs Ticketek: your favourite artists concert is approaching soon, and the booking of tickets has started but you are not able to get tickets until the event day. I included links and explained my exact process, so they could identify weaknesses in this process. is not on the list, You can search for the event by the name of the event, venue, artist and location with the help of the search bar. Maybe you can give it a try now and hopefully it works for you. Site & quot ; Site & quot ; button or an alternative delivery method be! Non existent customer service. But since you still have to look forward to the delivery fee, service fee, etc, the amount will only increase gradually. The new platform will go live later this month at www.marketplace.ticketek.com.au. ! The only way to buy one was to ring the number listed on the Ticketmaster website. Marketplace My Ticketek Ticket Delivery. The date was changed ( it was in march now october) and I applied for a refund as my son has school camp on the new date. Mar. Will be taking this further, lodged a complaint with both Police and ACORN (cybercrime). If you received a PDF Thanks a million Sandie for your wonderful help & tickets are now sorted enabling us to still attend the concert. The lounge open 30 minutes prior to the main arena doors on an event day. Dyson Hair Dryer Cord Management, After your payment is successful, you will receive an instant confirmation message and your order will be placed. I also think they're just swamped with customers. Login in your account and with the help of your exact location, the site or app will update you with all the upcoming events and shows happening near your area. If you think your issue is common, then you can first try looking at Ticketeks FAQ section. There is a Box Office located at West HQ. This email did not offer any assistance in resolving the issues i had. It is a part of TEG Private Limited, a leading Live Entertainment, Data analytics and Ticketing company in Australia. Your refund application and payment will be handled by the Customer Experience Team who act as the administrator of Our Refundable terms. you can just upload the file on this page and in a few clicks your listing will be live. List your ticket in three easy steps. I'm trying to purchase tickets through ticketek marketplace and it keeps saying "unable to lock ticket" when i try to check out. Ticketmaster vs Live Nation: Are Live Nation and Ticketmaster the Same? You'll get your money back and another fan gets to go to the show. . I am in the exact same situation (sold tickets for the same game). A complete waste of time & effort & should be reported as a scam. Ticketek claims to offer you thousands of different experiences in live events across your liked categories. Most of the sellers are sole brokers and the entire control of pricing of tickets is in their hands. Tixel has always been the fastest/easiest/most active market for whenever I've had to sell any tickets! Please note there maybe no replacement for General Admission tickets. I'm pretty desperate for this event because i don't see anyone selling tickets for this anymore and marketplace seems like the only legit place. Jul 30, 2019 contributed by Ticketek Marketplace (Deactivated) . I purchased tickets for Brian Cox in Sydney. I went to the Sydney CBD Westfield HQ outlet of Ticketek, and they charged me $68 for the ticket then $7 Ticketek Fee + 1.95% Visa/Mastercard Ticketek Outlet Surcharge fee. There may be a fee applicable on eligible refunds and exchanges. The Snake Pit is the perfect start of a sizzling summer, and you know you don't want to miss it Complete rip off, went to purchase online tickets was directed to this site beliving it was ticketmaster. I've tried to contact ticketek through email but they haven't responded at all and its been ages. I purchased some tickets from Ticketek and as I need to sell, I was looking at selling on Ticketek Marketplace. I want an refund, yet there is no way I can get it. Unknowingly, I was obviously redirected to the resale site where I paid $949.51. I purchased Red Hot Chilli Peppers tickets the day they went on sale. Sun 2 Apr, 23. Based on the customer reviews, Ticketmaster Customer Service is quite helpful in solving issues fast. Paid $193 for $78 tickets. Absolutely appealing customer service!!!!! Theyre so damn dodgy. I have provided this evidence to Ticketmaster Resale. Whether you would like to go for Ticketmaster because of its wide collection of events and popularity or choose Ticketek to pay less. Note that the price is $41. If you choose not to sell your tickets via Ticketek Marketplace they should only be listed for no more than 10% above the face value of the ticket. A subreddit for Melburnians and Melbourne enthusiasts! Ticketek does a terrible job of managing this chain of private parties. are therefore always enabled. We may earn small commission from the products mentioned in this post. Ticketek Marketplace will not be liable for any incorrect payments made due to the wrong bank details given in the seller's profile. for all major ticketing companies, We use cookies to make your experience on Tixel better. Then make an account with Atlassian. 1. . One Site. On the secondary market, fees are equal to 31% of the ticket price, on average. 20 days ago. Wed 01 Nov 2023 8:00PM Rod Laver Arena, Melbourne , VIC You can reach us at 1300 651 607 or resale.service@ticketmaster.com.au or by writing to Ticketmaster Resale at Level 5, 364 Lonsdale Street, Melbourne, Victoria . DO NOT reply like a regular email, you won't get a response. It doesnt charge additional service fees for sellers. They said as it was past the concert date and they tried to ring me ( nope didnt happen no missed calls ) that it was now in the hands of the escalation team to liaise with the other party to arrange a refund. Sell tickets directly from your Ticketek Account. ago. Smart move, I did the same. Verification can help ensure real people write reviews about real companies. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. All; . Im not waiting for nearly 12 months for my $1000! All you need to apply is to have a debit or credit card, to be over 18 years of age, and to be a resident of Australia. What this company did is the following; this, if you are Now that you have your ticket links, head to the SMS listing page and just copy & paste your links there one by one. I would give it zero rating if I could! 3.) phone and you can see your tickets there. Almost 90 days and still waiting for my refund back. If you're planning your visit, you can . Wed 8 Mar, 23. I'm trying to purchase tickets through ticketek marketplace and it keeps saying "unable to lock ticket" when i try to check out. Ticketmaster Entertainment INC, popularly known as Ticketmaster is an American ticket sales and distribution platform with almost 50 years of experience in this field. No communication other than an email confirming tickets had been sold on the day I listed them. Travancore, VIC. The RAC Local Lounge is located on the ground level with external access from Wellington St for a pre-show bite to eat and drink. Buy and sell tickets safely at Ticketek Marketplace New Zealand . Ticket limit 10 tickets in one transaction . Ticketmaster offers some more amazing services like TicketExchange and fan-to-fan resale service. If this actually happens, how are you going to book the tickets? as app-only tickets. . confirmations as verification I have not been paid the funds & have raised an only query twice to Ticketek marketplace with no response. i had purchased tickets to mix fm concert at sandstone point hotel,the concert was covid posphoned until may 22 2021.I had a printed ticket,When i went to go to the concert i called the venue the day before and was informed that the concert was brought forward to Dec 14 2020 nad had already finished,It was also renamed (sunset sounds).As i still had a ticket i was refused a refund ,how many people did this happen to,they are making extra money from covid rescheduling. If there was a Zero Id use thatDO NOT USE Ticketek Marketplace thinking they are reputable & honourable brand They take your money months before the event and then hold onto it until you complain to consumer affairs or mediaAppalling and illegal to not meet their 10d refund policy. I bought a ticket for Steve Lacy on Ticketek Marketplace and im scared that its not a legit ticket, Sold my tickets in 20 minutes. Ticketek - With over 40 years' experience ticketing the biggest live events and venues. AU. 1.) Show More Buy guaranteed tickets for sold out events at a fair price. 2 x Tickets to the Kid Laroi . [2022], Ticketmaster vs Seatgeek: Which Is Better For You? But in case you were not able to find the answer you were looking for, then you can opt for fan support service where the fans support representatives are available from Monday to Sunday starting from 9 AM till 12 AM, midnight, ET. Inspite of giving all the details, continuous email stating - send it in new format or send more information. Last updated: Jul 30, 2019 by Ticketek Marketplace (Deactivated) Some tickets may have a restricted, obstructed, rear or side view, or be in an alcohol-free area. You must consider any special conditions on your ticket (for example, some ticket types may be collection only, or name on the ticket. Swiss-based Viagogo launched in Australia in late 2013, followed by Ticketmaster Resale in mid-2014. Clunky unhelpful booking site for Mary Poppins Melbourne. Even if you are a newbie in buying or selling tickets online, using either of the platforms can be helpful. Go to "Manage events" in your account. I only contacted them about it 4 days ago. With over 40 years' experience ticketing the biggest live events and venues in Australia, Ticketek is the leading ticketing partner to the sports and live entertainment industry and operates Australia's most advanced multi-channel ticket sales and distribution network. Your email address will not be published. Press J to jump to the feed. I sent a message via the website and got the pdfs a day or so later. Thu 30 Mar, 23. To sell your Ticketek ticket on Tixel, you must first upload a PDF file. However, Ticketek Marketplace will enforce that tickets resold are capped at 10%. I have repeatedly submitted requests for a refund (including relevant evidentiary documentation) but just receive an outdated automated response citing covid as the reason for slow processing. Takes days, even more than week to get reply. 1300 558 878 select option 1Open 9am - 5pm (Sydney time)Monday - Sunday. Tickets bought through Ticketmaster Resale are fully covered by Ticketmaster's guarantee. The website for Ticketek sends you to a website called "refundable" but then they tell you (too late ofcourse) that they can't help you and to go to Ticketek.So you go to Ticketek, then they take ages to do anything, only to forward your request to the theatre directly by which time it is past the time of the show and you can no longer get a refund. When you buy your ticket through Ticketek Marketplace Ultimate or Marketplace Deals, you can choose to make it refundable for a fee. No upcoming Ticketek issue different types of tickets depending on the particular event - it can be Refunds, Payments and Exchanges. November 16, 2018. 10 business days I think is more than fair. Customers who have previously purchased from Ticketek can quickly and easily list their tickets for sale on Ticketek Marketplace. * Then they charged me listing fees for the sale of the the tickets (even though according to them the sale didn't happen) Marketplace My Ticketek Ticket Delivery. This surely is an unacceptable way to treat people with a disability. Why does Ticketek Marketplace charge fees? Create an account to follow your favorite communities and start taking part in conversations. * They also charged me $100 administration fee (for what?!) Go to the Vivid Seats home page, and click on the small "Sell" link in the upper-right corner. Their customer service to follow up and right the problems is poor. General 1. New comments cannot be posted and votes cannot be cast. Two years ago, she mentioned how a chatbot solution could help us . Ticketek Pty Ltd (ACN 010 129 110) ("Ticketek") trading as Ticketek Marketplace ("Ticketek Marketplace") owns and operates marketplace.ticketek.com.au ("Marketplace Site"). Mon 6 Mar, 23. The working of Ticketmaster is similar to any other trusted marketplace. Press J to jump to the feed. I submitted a written complaint, because they always respond in writing.
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