Most sellers will quickly help you, but if you are not happy after a few days you can easily refer the case to eBay. The eBay Money Back Guarantee protects you in cases where an item is not received or is not as described in the listing. Is there anything you can do? Seller with 11000 feedback. You can choose to add a message to the buyer. If you want to start your own business, the reseller business model can be a great place to start. Your email address will not be published. I find too many fun toys for my family (or myself), and just love the whole process. A dialog will open as you type your search terms. No. This is a win win for both of us. They sent a photo with the item label-side down and when I asked to flip it over and send the correct photo requested, they said "Darn! You can always report the buyer later for misusing the MBG. eBay Business Equipment Purchase Protection. I know it won't make you feel better - but there is no way around getting stuck paying the shipping both ways for a Not As Described claim unless you are a top rated seller, regardless of the validity of the claim and what the buyer says in messages separate from the return request. If the item has been returned to the seller and they haven't given you a refund after 2 business days, you can ask eBay to step in and help. We have several policies built into our business model that protect us from having to return items. On top of clicking no returns in the actual listing, and putting my Terms & Conditions in, I notate it again that the item is as is, no returns.. If you don't, and the buyer requests a return, the item will be automatically returned to your registered address. You don't accept returns in your policy, and the buyer changed their mind about a purchase. Wondering how the new IRS reporting thresholds for Form 1099-K apply to you? 01:47 PM. Couldn't tell you if it helps but it doesn't hurt. There's no way around losing an Item Not As Described case. If you do not refund, and the buyer asks eBay to step in, you will receive a defect on your account, your Final Value fees are forfeited, and the buyer keeps the item. The best option for you is to send a Return label, at your expense. I'm a top rated seller with 100% feedback and I do what I can to help people and its frustrating to be paying a couple hundred extra a month in fees for something that seems to be out of my control because buyers miss-categorized the return. Good luck! Their listing states they do not accept returns. This is just one more way to protect myself against a refund request for Item not as described. Insurance through Fedex and UPS is pretty reasonable: $1 per $100 in coverage. The eBay Money Back Guarantee protects you in cases where an item is not received or is not as described in the listing. Buyer Protection steps Here's how you can protect yourself as a buyer: Open a case Every single time we have called eBay they mentioned we need to pay for return shipping since the item is not as described. Refund the buyer, the buyer keeps the item. Most sellers refund as soon as they get the item back. The seller will also pay for return shipping. Some returns may remain open for up to 35 business days. Often times, they will say something that was clearly stated in my listing. If your item hasnt arrived, or isnt as described,let the seller know. Maybe you listed the item with wrong information or you didnt include something in the listing that needed to be included. Never received the item and i contacted ebay and seller and no response. We all agreed to abide by eBays terms and polices as set forth in the User Agreement. Too many of those and their returns ability will be hindered. If the item is returned used or damaged, you will no longer be able to issue a refund to the buyer even if you qualify to issue partial refunds under our seller protections. eBay gives this MBG for Australian and International buyers, however . If using Ebays partial refund policy does not work for you, you will need to follow Ebays return process. So what happens if your eBay item is not as described? How to issue a partial refund after the item is returned. I describe anything that is not working with the item, any wear on the item, scuffs, scratches or anything that would potentially be a reason for the buyer to want to return the item. If the returned item is used, damaged, missing parts, or is damaged during return shipping because it wasn't packaged correctly, some sellers might deduct from your refund to cover the loss in the item's value. See our page on. This is the plan of action I take with the few requests that I get for a return and 9/10 times, eBay sides with me. If the returned item is used, damaged, missing parts, or is damaged during return shipping because it wasn't packaged correctly, the seller might deduct from the refund to cover the loss in the item's value. The listing states that buyers are responsible for researching whether or not the item is compatible with their TV and there is no return for buying a non-compatible item. Offer you a replacement or an exchange Some sellers may offer the option of returning an item for a replacement or exchange instead of a refund. If you use alternative shipping arrangements, the return shipping charges arent included in any eBay Money Back Guarantee refund youll receive. For more details, please see our Condition of returned items policy. This is a good option for low-value items. You are describing the old rules the rules changed a few months ago. View cart for details. I gave alot of money for an item from ebay to a seller. The only categories excluded are: It does not apply to websites other than www.ebay.com like eBay Wholesale Deals. Traditional APIs: Orders, resolutions and feedback, eBay APIs: Talk to your fellow developers, RESTful Sell APIs: Account, Inventory, Catalog and Compliance, RESTful Sell APIs: Marketing, Analytics, Metadata, Post Order APIs - Inquiry, Case Management, Reminder: Spring Seller Check-In is tomorrow, Tune in to part two of our series on listing myths, Check out this weeks podcast episode and learn how to handle angry customers, Maximize your eBay sales over Februarys biggest holidays. The eBay Money Back Guarantee applies to virtually every item on www.ebay.com. After contacting the seller, it's up to you whether you want eBay to step in. Before you can send an item back to the seller, youneed to start a return. After refunding a couple buyers for items that were damaged and not insured, I learned pretty quickly that the extra few dollars in insurance was well worth it. I decided to refund them if they smashed the (computer component) item and sent a photo showing the label side up so I could confirm it was the one I sold. I always encourage our members to use those photos! Welcome to the Shipping board! Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. No. This is a good option for low-value items. Received a damaged item with a missing part. So, one item that we remembered have sent back (fortunately it was only from Canada), we had to request (all of these were steps from eBay reps) a quote from buyer for return shipping. You might be asking, "Do private sellers have to accept returns?" The answer is No. Pay attention to anything you may have listed in your description as a defect, scuff, scratch, and make sure you take a good close up picture of that area. The eBay Money Back Guarantee is not a product warranty. In the rare instance, this can happen. Carefully check the returned item before issuing a refund. Ifyou use an eBay returns label, tracking details areautomatically uploaded. This happens more often than not. I have no problem refunding the items if returned in the original condition, but feel I should not have to pay to have them returned to me nor should I refund the original shipping (which is true and not inflated). It was an auction that I won. When your return request is accepted, we'll send an email to your Messages - opens in new window or tab with the subject "Send the item back". Learn more about our signature confirmation requirements. Buyers can always submit a return request, even if your returns policy says you don't accept returns. If a buyer received the wrong item, it arrived damaged, or it doesn't match the listing description the purchase is covered by theeBay Money Back Guarantee policy, they can return it to you, even if your return policy states that you don't accept returns. Buyer Protection steps Here's how you can protect yourself as a buyer: Open a case View cart for details. Whenever an item that I ship is damaged, I put in a claim with the carrier. 07-05-2020 Remaining helpful and polite will definitely help with your return dispute or in the event that the person leaves negative feedback that needs to be removed. After a few emails, I was able to piece it together that he dropped the cooktop when he was getting it off of the truck at his home. I might add something such as "Please make sure it is the correct Size for your application before ordering, thank you!". Do I need to pay extra for the eBay Money Back Guarantee? The eBay Money Back Guarantee is automatically included with the purchase of virtually every item on eBay.com. When he sent back the photographs of the damage to the cook top, I could see that the straps he used were not the same as the ones I had shipped it with. Read our most popular questions and answers about handling return requests from your buyers. If the seller is responsible for the return shipping costs, they'll let you know how they wantthe item to be sent back to them. eBay item number: 295512568921. tnecserC weiV knorC 9. yellikallaB. If you offered free shipping, you'll need to refund the buyer the full amount of the item. Another measure to cover yourself in the rare instance you get a return request. If a buyer received the wrong item, it arrived damaged, or it doesn't match the listing description the purchase is covered by the eBay Money Back Guarantee policy, they can return it to you, even if your return policy states that you don't accept returns. So it is in your best interests to avoid these cases by offering a more buyer-friendly return policy if you continue selling on eBay. NOTICE: 3D glasses are all different and must have a compatible TV set to work. Even with these tips in place, you may still get the occasional return request, but they should be very few and far between. See ourpartial refund guidelines. Report the buyer when you issue the refund through the eBay returns flow You can't deduct the original shipping cost from any refund amount. If you send out an item and it gets to your buyer damaged and you dont have insurance, you WILL BE refunding the cost of the item! In this case, I just try to do damage control. Did you know that a free refund can increase the conversion rate of your listings by up to 25%*? If the returned item is opened, used, damaged, missing parts, or is damaged during return shipping because it wasn't packaged correctly, some sellers might deduct from your refund to cover the loss in the item's value. Here's how to print an eBay return shipping label: Go to Purchase history . It sucks , but ebay says its your fault and buyers can return for an reason. How you request the return depends on how you bought them. You accept returns in your policy, and the buyer changed their mind about a purchase. interesting we just share whats worked for us and we have given partial refunds, weve never lost a shipping claim because of our pictures, and we dont accept returns. You won't be able to re-open the request once it's closed. If you are scared to start eBay because of the fear of returns, dont be. As soon as I get an alert that a buyer put in a return request for a return, I send a nice note to the buyer apologizing and asking to get more information so I can help them in any way I can. How to choose the right campaign type, Selling auto parts and accessories on eBay: how to build inventory and choose suppliers, 10 practical tips: how to sell vintage like a pro, Terapeak: effective market research tools, New tools for trading cards sellers: CSV Upload and Price Guide, Tools and solutions for selling vehicle parts on eBay, Teamwork on eBay: how to set up Multi-User Account Access, Optimize your listings with the Listing Quality Report, How to create and send newsletters to buyers, Updates on seller protection due to Turkey & Syria earthquake, Quick setup for Promoted Listings Advanced, Seller Protections for shipping delays due to Hurricane Fiona. Fedex and UPS are very hard on items and 1/10 of my items I ship is damaged with shipping. Give a full refund:You'll issue a full refund to the buyer, and they'll keep the item. View cart for details. In some cases, your response options may differ. In the few cases where we dont issue full refunds, its usually because an item eventually arrived, or because you decided to keep an item that wasn't as described instead of returning it. More shipping tips from your fellow sellers! If we don't see any indication that the item is on its way after 15 business days, we may close the return and protect you from negative feedback. Tip Being faced with a return request can be very intimidating. Delivery: Estimated between Wed, 22 Mar and Thu, 6 Apr to 98837. Take a front, back, side, and inside view of your item. Do you have to accept returns to sell on eBay? Learn the fundamental steps for running an eBay business. Having good Terms & Conditions is just one more measure that I put into place to make sure that things are laid out very clearly with my return policy and other things that can come up with a buyer of my items. 07-05-2020 Something went wrong. 1) pay all shipping and refund all costs to buyer, or, 2) report the buyer for violating Ebay policy. You can also find more information in our full article below. Send you a message The seller may ask you for some more details about your return request. Its to protect myself from the buyer! But the seller should communicate with you. Here's how you can protect yourself as a buyer: If your item hasn't arrived or isn't as described, contact the seller by opening a case in the Resolution Center. Very unfair on seller and ebay part. Since last Fall, a Top Rated Seller does not need proof. Who pays for return shippingyou or the buyerdepends on the reason theyre returning the item and your return policy. I go over the item with a fine toothed comb and try to mention and notate anything that may be wrong with the item. By having insurance, the buyer got his money back and I was still paid for my item. - edited The criteria for Top Rated Seller is here: Top Rated Seller Program. If you don't agree with our resolution when we've stepped in to help resolve an issue, you can appeal by providing new information within 30 calendar days of the case closing. If you've sold on ebay long enough you've had this happen. And this is my fault? Offer customers 30 day refund policy because EBay is always going to side with customers. If the buyer is responsible, choose your return address from the dropdown menu. Check out how to file a damage claim with FedEx if your item gets damaged. After a few emails and notifying him that the straps were not mine, he dropped the request for a refund. 114K subscribers in the Ebay community. Offer you a partial refund and let you keep the item This can be a good compromise when you're not completely satisfied with your purchase for example, if it arrived with a minor scratch but you're happy to keep it. You can go to the Resolution Center and contact the seller. If the expected shipping charges cost more than the expected refund or the refund value of a replacement or exchange, an eBay return shipping label wont be available. There are two categories of return requests from customers: 1. Select. Research your model before purchasing this because there will be no returns for buying the wrong item. Item Not As Described, No Returns: 10 Tips to Help Avoid Returns on eBay. If you stated in your listing's return policy that you accept returns, your buyer can return the item to you, even if they've changed their mind. Sometimes I want to say NO IT's the ONLY size I sell so there's NO CONFUSION! Most eBay transactions go off without a hitch, and most sellers are quick to resolve any problems. EBay always checks these messages and they want to see that you did everything you could to resolve the buyers issue. Do I need to pay extra for the eBay Money Back Guarantee? You can go to the Resolution Center and contact the seller. (MBG). Offer a replacement or exchange:You may offer a replacement (another of the same item) or exchange (a different, but similar item) instead of a return. You are sure the item wa. If return shipping is not payable by seller in accordance with the sellers return policy, return shipping costs are the buyers responsibility. Covers your purchase price plus original shipping on virtually all items. eBay Exporter of the Year was a great success! Just go to the ResolutionCenter and let us know. I dont have to pay to get the item back and the person is happy because I resolved their problem. But anyway, what I have been known to do is to change condition of new item to New Other, and then add a few crucial details and specifics in the Condition Description box HOPING they MIGHT actually read it. If the purchase is covered by the eBay Money Back Guarantee policy, you'll have to accept the return, even if you have a no returns policy. You can wait, inspect the item, and make sure that it is in the same shape as when you sent it. If you have your Terms & Conditions laid out clearly, this will ensure your Not as Described, no returns dispute will more than likely go your way. Youll need to ship the item back before the date stated in this email. Honestly, this is one of those lessons I have had to learn the hard way. itemyou can deduct up to 50% We'll remove feedback and defects and we'll take care of any remaining issues with the buyer You'll receive a credit for returns shipping cost when the buyer falsely says the item is not as described. With this box checked, I am clearly stating to my buyer that I am not willing to accept a return. If you implement these return policy tips to your eBay listings, your return requests will be less and your actual returns will be almost non-existent! Choose the item above to start resolving a return. Well also automatically remove any negative and neutral feedback, defects, and open cases in service metrics. Offer you a partial refund and let you keep the item This can be a good compromise when the seller doesn't accept returns, but wants to offer you a gesture of goodwill say if you ordered the wrong thing by accident. When the buyer opens a return request we'll notify you by email (to your registered email address) and through eBay Messages - opens in new window or tab. You'll be able to see the buyer's reason for requesting the return, the date you need to respond by, and any additional comments or photos provided by the buyer. This is just another reminder to the buyer that the item that they will receive is exactly as it appeared in the listing and photographs and I will not take a return request. If you don't and buyer has Ebay step in, they could refund the buyer from your Pay Pal account and let them keep the items. Remorse Return The return of a item that corresponds to the item description in the listing and has no defects, but the buyer has changed his/her mind to purchase it. I grew up in Central Florida and have lived here my whole life. In this case, I have a trackable eBay message from the buyer for the reason and eBay will review those emails and almost 100% will side in my favor. Take good photos with good lighting from every angle. This feature may not be used to recoup market losses on items returned in the same conditionor to recoup return shipping and restocking fees. Does the tracking number show it was delivered? If the item is returned used or damaged, you will no longer be able to issue a refund to the buyer even if you qualify to issue partial refunds under ourseller protections. Located in: Ciudad Autonoma de Buenos Aires, Argentina. We have a simple three-step eBay Buyer Protection process to assist you in case something goes wrong with a transaction. eBay Business Equipment Purchase Protection. Regardless of the outcome, will the buyer be able to leave negative feedback? When the seller accepts your return request, youll either receive a return shipping label from eBay or the seller, or youll be asked to purchase a label directly from a carrier. This is how it is and one of the risks of doing business on eBay. eBay may automatically accept a return from a buyer on your behalf if an eBay shipping label is available. If youre responsible for the return shipping costs, you can choose howto send the itemback to the seller. Read the complete details about the eBay Money Back Guarantee. Then and only then you give a refund for the item. As soon as I find out the reason and it was stated in my listing, I will call eBay and see if they will side with me on my no return policy. After 15 business days, if we don't see any indicators that the item is on its way back to you, we may close the return and protect you from negative feedback. See the Abusive buyer policy for more examples of activity that we don't allow. After contacting the seller, it's up to you whether you want eBay to step in. Something went wrong. Oh, Ship! Another sale previously had the buyer claim an item was defective when I know it was not. Here are the main reasons you might ask us to step in and help on a return: Don't leave it too long to ask us to step in and help. Today I am going to share with you 10 tips to protect yourself as a seller and decrease your eBay return requests. We'll automatically close a return request if there's been no activity. If the item being returned has a total cost of $750 or more, it will need to be returned with a signature confirmation. For example, you may haveopted to automatically accept return requests. Give a full refund:You'll issue a full refund to the buyer, and they'll keep the item. If you havent received your item, or the item is not as described, well refund your purchase price plus original shipping. Accept the return:The buyer will send the item back to you for a full refund, including the original shipping cost. The seller covers the cost of the return. Copyright 1995-2023 eBay Inc. All Rights Reserved. 09:33 AM, @orangehoundIf you are a Top Rated Seller and a buyer falsely claims an item was not as described, well protect you on eligible transactions. So the buyer gets 6.50 from eBay. Purchase shipping insurance for your items Its well worth the money! Returns happen. Tip When youre responsible for return shipping costs and you're using an eBay return label, we deduct the amount from your refund. Give the seller at least 3 business days to resolve the issue, but don't wait longer than 30 days. Shipping has definitely been delayed with everything going on. See our page on, Would you like us to help with an open return request? Knowing your shipping cost is critical to pricing your items right and maintaining your profit. If you received an item that wasnt as described, well typically help you return it to the seller first and then refund you. I have details about my terms with shipping, returns, freight shipping, and refunds. On the next page you'll see the refund amount. If you add these tips in your listings, 9/10 times eBay will side with you in the event you get a request to return an item. What if the seller doesn't offer returns? If your item hasnt arrived, or isnt as described,let the seller know. Sellers accept the majority of the risk when choosing to sell here. Read the complete details about the eBay Money Back Guarantee. Let me say this, It shouldnt be. Its very rare for us to have to accept a return. What does the eBay Money Back Guarantee cover? To request a return, select the item you want to send back from your recent purchases above, or use the button below. Car & Truck Safety & Security Accessories, Returns, missing items, and refunds for buyers, How to print an eBay return shipping label, If the seller is paying for return shipping, how to print an eBay return shipping label, Select the shipping carrier from the dropdown list. eBay may automatically accept a return from a buyer on your behalf if an eBay shipping label is available, and the request was made within the return window permitted by your policy. Add a message to the buyer explaining why the refund wasn't full. Taking photographs will protect you in the event eBay buyer damaged item and wants refund. Check out this video to understand how dimensional weight is measured when shipping. Check the listing in your Purchases - opens in new window or tab to see the seller's full return policy, including how long you have to request a return and any other conditions. Check out our FREE intro Workshop! Make sure to follow our, The seller hasn't responded to your return request after 3 business days, The seller responded, but hasn't provided a resolution (for example, they accepted the return but didn't provide a return shipping label), You returned the item and it's been delivered back to the seller, but they haven't processed a refund after 2 business days. eBay accepts the word of the TRS when the TRS reports the buyer as abusing the Money Back Guarantee (that is, false INAD/SNAD). Even though I insure all of my packages through Fedex and eBay and it should be a no brainer, it sometimes can get complicated. If you haven't received your item, or the item is not as described, we'll refund your purchase price plus original shipping on virtually all items.