how to cancel regus membership

Our global network of workplaces allows you to work wherever you are close to customers, partners, suppliers or at home. We fully understand the importance of receiving your refund promptly and have taken measures to make the process as smooth as possible for customers. All our agreements automatically renew before their term finishes for an equal length to the previous one. Membership: 2.3.1. DragonPass is a major player in the lounge membership space, competing fiercely with Priority Pass. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Brandon is the Senior Content Writer (Loyalty) at Point Hacks. This is to inform you that, unfortunately, I would have to cancel my membership with your club. 3. Lorraine Brule Platinum membership includes access to an office. They shut down my location with 2-day notice and then cancelled my agreement retroactively. It's a yellow button near the top of the page. You just need to watch one video of Mr. Mark Dixon talking about his stuff to realize that the entire thing is a hoax, or at best, another money laundering business. Best regards, Create an account to follow your favorite communities and start taking part in conversations. Hi Hongxu, And why wouldn't he, he is sub-contracted to sell office space. We ask all our customers to add an automated payment method to their account. A fixed term agreement is fixed for the term outlined in it; this is not us locking you in, this is how agreements work. Fancy a bit of a hack for lounge access? Get A Quote. And, as I am moving to another state, it won't be possible for me to continue with the same. Can I roll any unused coworking and office days into the next month? Please note that depending on your email provider it may take a few minutes . When I tried to cancel, I called my local Regus office at 7545 Irvine Center Drive. No proper customer support contact or else.In case we don't get our money back within couple of weeks I'm ready to start a class action as I know there are other people who suffer from that negligence.Alexandra S. Hi Sasha,Im sorry to hear youve had this experience. Drop in and hotdesk in inspiring spaces, where you like, when you likeglobally, Available to access for 5, 10 or unlimited days each month, Enjoy exclusive member discounts and benefits, Access to Regus global business lounge network, Exclusive benefits from health and lifestyle partners, DragonPass and PPG partnerships for airport lounge access, Discounts on business services from global partners, Access to Regus Express locations in global transport hubs. They reference their terms and conditions and just continue to charge me month after month. Termination or breach of the contract prior to the You're going to be billed for an entire year. 180 0 obj <> endobj Subject - Membership cancellation Dear {Name of the Recipient}, First paragraph - It should read your name, subscription or membership number, your address, and postal code and that you want to cancel your membership. Again, there is no information in either the Agreement or the Terms about terminating after the automatic renewal date. It should also state the reason behind why you want to cancel the membership. Has anyone achieved resolution through the alleged "here to help" email addresses of michelle spires & loraine brle from regus? Let us find the workspace that`s right for you and your team. If you were to take direct space or a sublease you would also see these fees in your rent annually. We fully understand the importance of receiving your refund promptly and have taken measures to make the process as smooth as possible for customers. GO LITERALLY ANYWHERE ELSE. Unrivalled workspace. Youre also able to submit a query through the Help section of your online account and our dedicated team will support you. I have been renting an office space at Regus in Kings Hill for over 12m now. We appreciate your business. There is high turnover with their reception staff and they have terrible customer service. I have had no regrets having my office here and am committed to staying with them. 2023 Trustpilot, Inc. All rights reserved. I have immediately escalated your comments to the relevant teams and it has been confirmed that the issues have been resolved. The app makes it easy for you to do business, allowing you to manage your account and bookings all in one place. However, it is not right for you to post a review anonymously with inappropriate words on this platform without giving us a chance to help you. Furthermore, it's our goal to make this an efficient yet very simple process. Please note that the Member Services department is open Monday through Friday from 9 am - 6pm, EST. Desposit/Retainer - $700 As far as the payment is concerned, it has been made in full. they charged me twice and theyre being difficult.. please help. Lorraine Brule Give your team a place to focus, thrive, and grow, while we take care of all the details. I thought it is important to do so in order to prevent other small businesses from committing the mistake of engaging in business with Regus. its auto renewed. hb```a`` i said "Regus sold me a service that failed to meet my expectations, i signed up just yesterday. is written with the sole intention of informing an institution, a service provider, or a vendor that the sender of the letter is not happy with the services, subscription or membership and would like to withdraw his or her name. Also they thretaten u with debt collector and give all ur personal data for them. However when I went to check out online, their web site went blank. As a result, your current term will end on 31st December 2022. Welcome. Around September or October, I asked the Regus receptionist about the procedure to renew my membership agreement, as I had planned to do. This does not affect customers who have a permanent space as these are reserved specifically for them. The document that you signed gives clear instructions on how to end an agreement; I am sorry if these terms came as a surprise and if you werent aware of this functionality hbbd``b`$[A`$ ~KD 4k%$ =@Pd[q@Sb``Jg ` f * And that`s not the case. Don't be fooled by that. truth is, everyone knows that this company is a SCAM and have ZERO INTEGRITY. 1. Consumers complaining about Regus most frequently mention customer service, office space and credit card problems.Regus ranks 5th among Coworking Space sites. So, I don't think there won't be an issue with it. I would recommend that anyone considering using this company to think again! Setting up an automated payment is straight forward and can be done through the online portal. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Overpriced, more than 10k THB additional service charge for only moving sofas into the room. Won't be a good idea until they change their management. Best regards, https://www.sitejabber.com/reviews/regus.com, I'm so sorry for your plight, read the reviews. My expressed intention was to rent space for 1 month and for a quoted price of $650. I further replied that the copies of the renewal email she sent me (which was in French, not in English) I clearly speak English mentioned months not years. Dr. Carrie Jaffe is not an honest person and it doesnt surprise me she is using the pandemic to stop paying her bills or fulfilling her contract. Overview Regus has a consumer rating of 1.08 stars from 265 reviews indicating that most customers are generally dissatisfied with their purchases. You purchased your Virtual Office package online and chose a 6 month term; not a month-to-month agreement as you have stated. Turned up at 450 Bath Road, Heathrow. We have a team of specialists available 24/7 to help you find the best solution for your business. Build an instant presence wherever you need to be, at prime business locations. Why have me sign a contract if you aren't going to keep your word? Other than your monthly virtual office fees you were charged for mail forwarding, I apologize that this preference was not removed by your centre team before the charge was raised but it was immediately credited back to your account at the request of your centre team. Assistant Global Customer Service at Regus. If you could please email me at Michelle.spire@regus.com with your company details Ill ensure you are contacted as a matter of urgency. Global Customer Service at Regus. This is also very unfair as we are paying for an office that we are not using because of the heating. Nice offices and friendly people. Aspire Lounges is taking over from The House and My Lounge spaces in those latter three international airports. They signed me up for things that I didn't ask for - didn't realize it in the fine print. Assistant Global Customer Service at Regus. The answer is: it depends who you ask. We offer a number of different membership options. Transparency is key to us, and we work hard to ensure we provide our customers full clarity on everything that we do. Our dedicated teams work hard to help all customers but I can also help you have this resolved. I would like to request you to cancel my membership with you kindly. And again, there is simply no legitimate reason for this. It is just because of the nature of my job. Your local team are always your first point of contact. I wanted to thank you for your help. The temperatures in our office are 31 degrees and up everyday for the last few months. Hi, is anyone aware if this is still valid and if any issues occurred? I WILL SHARE THE TIME AND DATE OF NY CONVERSATION.FOR THOSE READING, I HAVE YET FACED ANOTHER ISSUE WHEREBY I BOOKED A MEETING ROOM AND WAS CHARGED FOR AN IMMEDIATE CANCELLATION (MADE WITHIN 2 MINUTES OF BOOKING) YET ACCORDING TO THEIR POLICY THE POLICY STANDS AND FULL CANCELLATION FEE APPLIES!I ALWAYS FEEL A COMPANY SHOULD HAVE THE CHANCE TO RECTIFY ISSUES IF IT IS AN OFF CHANCE BUT I HAVE TAKEN THE TIME TO WRITE THIA REVIEW AS THE REGUS PRACTICES ARE TOTALLY INADEQUATE! No problem, just. Guide to the DragonPass lounge membership program. It says on their website no hidden fees and that was not the case when i opened an account with them they are hiding the activation fees deeply in their website till this second i can't find it and they requested that from me and kept adding late fees till it got to 235 and then they want to report it to the credit bureau i did send screenshots and videos of it is not visible to anyone opening a new account and they said sorry we can't do anything regarding that DragonPass also teams up with various third-parties to offer discount single-entry lounge access. You can call, but they don't know what's going on and have little to no authority to fix the issue. Share your photos and videos with others to prove the truth of your words. First of all, it states that the contract will be automatically renewed if you do not indicate in writing that you wish to terminate at the end of the initial term of the contract. With these memberships, you get free entry to 1, 8 or unlimited lounges, depending on the tier. I wonder if its to verify the card or if they are pre-charging me for the first lounge entry. After she contacted with their department , she informed us that she solved the problem and we could continue to use our virtual address with them, but we informed her that because of their fault we already open another new one. Regus sold me a month-to-month office lease, but then when I cancelled before the end of 1-month, tried to extend my lease by an additional 1.5 months, and also refused to refund my deposit. i made an account a day ago and i tried contacting them to cancel my account. If you are able to legally terminate your Regus contract which you do, for example, when you hire Veeto to handle your Regus case you only need to keep your Regus office that is useful to you. browse the lounges participating in DragonPass, Guide to the Priority Pass lounge program, First look: Perths new Aspire Lounge sets the bar sky high, American Express Membership Rewards Guide, Virgin Australia bonus point credit cards, Best Business Points-earning Credit Cards, American Airlines AAdvantage buy miles guide, Alaska Airlines Mileage Plan buy miles guide, United Airlines Mileage Plus buy miles guide, All Virgin Australia Velocity Frequent Flyer Guides, Loyalty Program Points Conversion Calculator, Use Frequent Flyer Points or a Paid Ticket Calculator. Thank you,Lorraine BruleGlobal Customer Service at Regus, been using them for 2 years, i would not recommend anyone to use them for these 3 following reasons. 2.3.2. Regus are not transparent with their pricing. This is a very unprofessional way of handling the situation as this concerns health and safety. I have booked a few rooms (Explorer 1-2 and Living 1) for my half-day event in Bangkok. Regus is extremely recommended if you want to lose your hard earned money. Avoid using this company if you can as once your business is set up with them they will use this to their advantage and manipulate you into having to pay more money!UPDATE- IT HAS HAPPENED AND UNFORTUNATELY WHETHER THE PARAMETERS ARE SET OR NOT, ALL CALLS ARE RECORDED AND I SPOKE TO YOUR COLLEAGUE OVER THE PHONE TO QUERY THE DISCREPANCIES. First of all, it states that the contract will be automatically renewed if you do not indicate in writing that you wish to terminate at the end of the initial term of the contract. Its an automated process. Our billing periods align to calendar months so your first invoice will be billed pro rata from your start date to the end of the month. Dear Ms/Mr {Name of the Recipient}, Go to this page in your computer's web browser. They are doing it on purpose so they will have excuses of not giving back your deposits, Tip for consumers:Dont ever stay with them due to their dishonest business practices. These days, DragonPass focuses on annual lounge memberships which are almost identical to Priority Pass. Regus has a consumer rating of 1.08 stars from 265 reviews indicating that most customers are generally dissatisfied with their purchases. Imagine that sometime in 2022, the stars have aligned and youre flying back from Singapore in a travel bubble. We find it very unfair that for this reason you post a very visible, insulting and untrue review. They charged us for three months after we cancelled in August. That contract is illegal because i didnt sign for another year extension, it was theirs but they sneakily lengthen my contract wihout my approval. The additional increase in your monthly fee is due to the annual indexation. Find workspace. Is calling them the only way to do this or is there a way to do it online or via the app? Kind regards, Lorraine BruleGlobal Customer Service at Regus. Hi Dr. Carrie Jaffe, thank you for getting in touch. Absolutely unacceptable behavior. They charge absurd late fees, even though I put the payment information in the system and their software failed to record it. Kind regards, You need to enter CC details for Dragonpass, but not necessarily MyRegus. I would be happy to look into your specific circumstances of your case but you havent provided the details to your account. Here are 8 tips for writing great reviews. Any that you do not require can be opted out through your online account. I wish you all the best for all your future endeavors. They still continue to send invoices with no one responsible to be there to answer. We have checked and cannot find any payment details set up in your account. When you sign up for a monthly experience, you are assured that you can cancel anytime. You can cancel your membership at any time by completing a Cancellation Request form at your home studio or providing another form of written cancellation request by mail, email, or other method delivered to the address or email address listed at the top of your Membership Agreement. Access thousands of coworking spaces by the day or for 5, 10, or unlimited days a month. Hi Zidan, 16 GBP is the regular Dragonpass price if not registering through MyRegus. They don't have as many virtual office spaces, but do have as many or probably more mail handling centers. They charge an excessive retainer fee. Your e-Certificate is also valid for entry to other DragonPass participating lounges within a year form purchase. Date of experience: February 19, 2023. We also expect DragonPass members will be able to access the new Aspire Lounges located in Perth, as well as later in Sydney, Melbourne and Brisbane. Do not do business with this company. Once we established how the Regus billing system is probably supposed to work, we tackled the question about canceling the Regus contract immediately. No need to book in advance - just drop in to any of our thousands of locations in city centers, business parks, transport hubs, and service stations, worldwide. They are responsive, cancellation and refund policy makes sense, and will cost you between 5 and 2 times less than Regus. I signed up on a June 13, 2021, and I asked to cancel agreement on July 19, 2021. Hi Mike, Im sorry if you felt the need to escalate this. Whilst moving is not something you were planning on doing, we often find that leveraging the vast amount of workspace that we manage in Illinois can help us locate an even better workplace for your needs. Well be happy to accommodate. Event rooms, boardrooms, training rooms, and more. It then states that you must provide this written notice at least three months before that end date. Kind regards, Obviously, this is an unusual and unpredictable circumstance during an unprecedented time. But one week passed without update about a new location, and then an email came that the contract was cancelled retroactively. The unlimited Prestige membership makes sense for lounge lizards who clock up 14 or more lounge visits every 12 months. Orangetheory has a 30-day membership cancellation policy. We use cookies to improve your experience and deliver personalised content. In case, there is any cancellation fee or refund, make sure to include the same in the letter. I apologise if you are not completely satisfied with the service. Prior to any renewal, our customers receive courtesy email reminders. For most Australian readers, wed hazard a guess that DragonPass will not be very useful for you right now. This will ensure the agreement ends at the end of the agreed term and will not renew further. Services are billed automatically depending on the customers preference. * All prices shown are valid at the time of inquiry, based on 24-month contracts. Best wishes, They will email you a confirmation of termination and then charge you again.